Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.
We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune’s Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.
Watch this short video for a brief introduction to Paradigm.
JOB TITLE: Conference Call Coordinator
SUMMARY: This position holds accountability for coordinating/managing the process of scheduling and prioritizing conference calls to facilitate quality patient management and meet the needs of our customer within a specific time frame.

• Coordinate and schedule conferences for Network Managers, Medical Directors, Internal Staff and carrier contacts (customers).
• Work with Paradigm Management Team to prioritize/organize conferences by urgency, time frame.
• Work in coordination with assigned DKA to establish carrier availability for customer education calls
• Provide customer service to both internal and external customers. Act as a liaison, for internal and external customers. Problem solves with the Paradigm Management Team.
• Manage frequent high demands and high urgency situations effectively and calmly.
• Communicates with internal customers, medical doctors & staff in a professional manner.
• Responsible for complying with Paradigm IT security requirement and policies.
• Responsible for safeguarding Paradigm or Paradigm related IT passwords.
• Responsible for notifying Paradigm of any IT security incidents per policy with Information Security Incident Management.

QUALIFICATION REQUIREMENTS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education - High school diploma or equivalent.
• Experience - A minimum of five years of experience in administrative support services and a demonstrated history of success in working in a fast-moving, demanding environment. Intermediate to advanced computer skills, including extensive knowledge of various software packages including Microsoft Word and Outlook
• Language Skills - Excellent oral communication skills and phone presence. Ability to read and comprehend instructions. Must be able to prioritize workload and be able to work with a minimum amount of supervision. Must be able to produce written correspondence.
• Customer Service - Strong telephone skills are key in this role. Ability to be upbeat, attentive, and prioritize the competing needs of multiple customers.
• Problem Solving - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with abstract and concrete variables. Ability to independently problem solve and identify creative solutions. Ability to “multi-task” in a paced work environment. Ability to juggle tasks, handle last minute changes in a fast-paced environment.

Any combination of education/experience and knowledge that demonstrates the ability to perform the functions of the position will be accepted.