SUMMARY

The Conference Concierge is responsible for delivering exceptional service and ensuring the smooth execution of conferences and events. This role serves as the main point of contact for attendees, offering information, assistance, and problem-solving to enhance the overall event experience This role requires strong communication, organizational, and problem-solving skills and a guest-first attitude to uphold the standards of The Penn Stater Hotel & Conference Center.
Pay Range: $20 - $22 per hour

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• High School diploma or equivalent required
• Prior experience in customer service, hospitality, or administrative support preferred
• Familiarity with event planning or conference services a plus

LANGUAGE AND MATHEMATICAL SKILLS

• Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
• Ability to effectively communicate in one-on-one and small group situations with guests, clients, and team members
• Ability to read and interpret schedules, event orders, and other standard documents
• Ability to compute simple math, percentages, and interpret basic financial information related to event charges

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
• Frequently required to reach with hands and arms
• Occasionally required to stoop, kneel, or crouch
• May occasionally lift or move up to 50 pounds
• Vision requirements include close vision, distance vision, and the ability to adjust focus
• Must be able to work flexible hours based on business needs, including mornings, evenings, weekends, or holidays as require