CONFERENCE COORDINATOR

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.
We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• At least one year of experience working in hospitality, preferably hotel front office, sales, or conferences.
• Advanced knowledge of Microsoft office including Excel, Outlook, Word and PowerPoint is required.
• Experience working with Adobe Creative Suite is an asset.
• Experience working with Visual One property management software is an asset.
• Excellent verbal and written communication skills
• The ability to deal with multiple and often conflicting priorities in a fast-paced and ever changing environment.
• Highly-developed organizational and time-management skills
• High standards of accuracy and attention to detail

Below are some key accountabilities:

• First point of contact for all incoming telephone inquiries and general conference emails, with a moderate level of decision making and problem solving required in relation to these inquiries
• Creates and maintains department filing systems
• Weekly, monthly and annual reporting as required
• Extend positive, resourceful, and thoughtful service to both internal and external customers, including communication and follow up as require

The Conference Coordinator will report directly to the Director of Conferences.

Below are some key accountabilities:

• First point of contact for all incoming telephone inquiries and general conference emails, with a moderate level of decision making and problem solving required in relation to these inquiries
• Creates and maintains department filing systems
• Weekly, monthly and annual reporting as required
• Extend positive, resourceful, and thoughtful service to both internal and external customers, including communication and follow up as required