Attendee Services team members work with clients, internal team members, and external partners to manage all aspects of attendee-facing communications, web platforms, and the registration process for virtual and in-person corporate conferences, meetings, and events. A Coordinator assumes support or full coordination responsibility of the Attendee Services aspects of all in-person or virtual programs assigned after the sales process to ensure the client vision and needs are clearly communicated and executed. A Coordinator can accomplish this goal by implementing the metroConnections Brand Pillars in everyday work functions with internal colleagues and external clients and partners: Connection, Innovation, Adaptability, Partnership, Dependability, Execution.
This is a full-time, salary, bonus-eligible, hybrid position. Work locations will include independent remote/work from home, occasional team office work in Burnsville, MN, and on-site event work (within the Twin Cities, domestically, and internationally, including overnight travel). This position is an entry-level position to gain experience and develop skills with the goal of growing into elevated positions and specializing in Attendee Services at metroConnections.

MINIMUM QUALIFICATIONS INCLUDE:

• Excel in written and verbal communication (English is the primary language).
• Exhibit strong computer skills; proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams, SharePoint, OneDrive).
• Technology literate with a passion for learning new things; ability to learn new software quickly.
• Ability to work well with a team – both as the lead and in a support role.
• Possess strong leadership skills and an outgoing personality.
• Ability to manage many details while maintaining big-picture thinking.
• Ability to multi-task efficiently, learn quickly and provide detailed work.
• Ability to provide excellent customer service via email, on the phone and in-person.
• Willingness to take direction from multiple managers or team members, as well as having a good understanding of with whom to advise/consult in the event of conflicting direction
• Ability to be on your feet for long periods of time while executing programs on site.
• Ability to lift 40 lbs.
• Access to reliable transportation.
• Willingness to work evening and weekend hours while executing programs on site.
• Willingness to travel for multiple days at a time up to 20% for on-site program operations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee must be able to lift up to 40 pounds.
• The employee may exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push or otherwise move objects.
• This is a sedentary position that requires the employee to sit for extended periods of time without being able to leave the work area.
• The employee will experience repetitive motion, substantial movements (motions) of the wrists, hands, and/or fingers.
• The employee will type or otherwise work primarily with fingers.
• The employee will be required to stand or walk for long periods of time.
• Regularly required to talk/hear.

PREFERRED QUALIFICATIONS INCLUDE:

• Experience working in the hospitality industry.
• Experience with online registration.

POSITION RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Work collaboratively with all service teams within metroConnections.
• Participate in all aspects of metroConnections where appropriate/when assigned.
• Support all types of Attendee Services and coordinate various conference logistics as needed, including but not limited to the following: Websites & Virtual Portals, Registration Management, Housing Management, Mobile Apps, Name Badges, event reporting and data management.
• Manage and meet all timelines and deadlines on assigned projects.
• Work collaboratively with the Attendee Technology team to provide the client with a quality product.
• Support or Lead the Coordination Phase for assigned In-Person projects, ensuring Attendee Services are completed within scope and budget while exceeding client expectations: guide clients through the build of conference websites, registration forms and/or other Attendee Services; provide clients with best practice solutions in all areas of Attendee Services for their program/event; serve as a liaison between the client and hotel, managing room block, rooming lists, handling all billing and other room issues, when needed; coordinate with suppliers and vendors; provide excellent service to attendees during the registration process, via email and over the phone; prepare reports for both internal and external use; prepare on-site materials.
• Participate in on-site management during the On-Site Execution Phase of assigned projects: serve as support or lead contact for client, internal team members, vendors, venues related to Attendee Services aspects of program; work on-site at registration desks and at other onsite-function as needed; provide on-site, in-person service to conference attendees; provide email support to virtual conference attendees.
• On-site responsibilities are held within the Twin Cities metro area and throughout the country/internationally. The candidate must have experience travelling domestically and must be willing and able to travel.
• Support or lead the Post-Event Follow-Up Phase of assigned projects: inventory supplies, update supplier information; compile and share debrief notes; communicate learning experiences to internal teams; finalize financial details with client and internal Accounting team.
• Support or lead efforts to enhance and further develop the processes and service offerings at metroConnections, especially in the areas of Attendee Services.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee must be able to lift up to 40 pounds.
• The employee may exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push or otherwise move objects.
• This is a sedentary position that requires the employee to sit for extended periods of time without being able to leave the work area.
• The employee will experience repetitive motion, substantial movements (motions) of the wrists, hands, and/or fingers.
• The employee will type or otherwise work primarily with fingers.
• The employee will be required to stand or walk for long periods of time.
• Regularly required to talk/hear