CONFERENCE & EVENTS OPERATIONS MANAGER | MERCURE GOLD COAST RESORT

At Accor, we place people at the heart of everything we do. When you work in hospitality, you work with your heart first.
A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.
Job Description
We are seeking a dynamic and detail-oriented Conference & Events Operations Manager to join our Food & Beverage team at Mercure Gold Coast Resort.
This role is the key to bringing our beautiful newly refurbished Conference & Events spaces to life, through leading and inspiring our team, instilling a culture of guest passion, and driving financial performance.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• A strong understanding about conference, event and function operations,
• Previous leadership experience in hospitality and/or events with a focus on guest service and team engagement,
• A true leader who is genuinely passionate for providing exceptional customer service, and who is motivated to train and develop a team to share this enthusiasm,
• Excellent communication skills, and high standard of grooming and personal presentation,
• Computer literate with strong administration skills, with experience in MICROS or Simphony POS applications highly regarded,
• The ability and flexibility to work across a seven day rotating roster, including late nights, weekends, and public holidays,
• Currently hold, or be willing and able to obtain, both Responsible Service of Alcohol (RSA) and Responsible Management of Licensed Venues (RMLV) certificates.
• Unlimited work rights in Australia. The Resort is unable to offer Sponsorship for this position.
  Additional Information

• Planning and executing the delivery of conferences, meetings, weddings, and other special events,
• Reporting to and working collaboratively with the Food & Beverage Services Manager, this role works in partnership closely with the Kitchen and Conference & Events Sales teams to ensure seamless delivery of our guests and their events,
• Drive team development and training in order for the delivery of warm and friendly service, striving for a workplace culture that alights with Accor’s values,
• Offering additional support to the Food & Beverage department by way of the outlets: The Green Dining, The Cart, and the seasonal poolside Oasis Bar and Sunset Deck.
  Qualifications