Conference & Events Operations Manager | InterContinental Sydney Coogee Bea at IHG Career

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Event Management, Customer Service, Team Building, Financial Management, Time Management, Organizational Skills, Communication, Training, Problem Solving, Adaptability, Attention to Detail, First Aid Certification, RSA Certification, Manpower Planning, Budget Control

Industry

Hospitality

Description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Recently opened following a multi-million-dollar transformation, InterContinental Sydney Coogee Beach is perfectly positioned on Sydney’s iconic beachfront. The hotel offers 198 elegantly designed rooms and suites, many with uninterrupted ocean views, an ocean-facing infinity pool, and a vibrant leisure deck. With state-of-the-art event spaces including a Grand Ballroom, the hotel blends soulful escapes and meaningful connection with refined coastal elegance — setting a new benchmark for beachfront hospitality in Australia. The Ballroom and state of the art meetings & events spaces will be completed early in the new year, and we are looking for an operational leader to commence mid-January 2026. What is the job? The Conference & Events Operations Manager is responsible for overseeing the overall the hotel’s Conference and Events function, ensure quality service and standards while delivering a guest experience that is unique and beyond expectations. This is a hands-on role suitable for a leader who is comfortable working the floor with the team during events as much as they are dealing with the administration and planning. Heading C&E Operations the role manages the overall function to deliver events in accordance with guest requests and expectations. Work closely with internal stakeholders and affiliated departments to ensure seamless delivery of all meetings, conferences, weddings and social events at the hotel Oversee all service and set ups, ensuring all colleagues are properly trained to effectively carry out their job function Ensure the delivery of positive customer experience across by meeting the brand differentiators such as Incredible Occasions and InterContinental Meetings creating unique guest experiences. Build, motivate and lead an effective, results driven team that is highly engaged delivers a branded customer experience. Develop and maintain strong relations with Banquet kitchen team, and other stakeholders whose support, cooperation, and services are critical to the success of the function. Maintain a comprehensive, current, and guest focused set of departmental standard operating procedures SOPs) and oversee their implementation Communicate any difficulties with service, guest comments and other relevant information; follow complaint handling procedures for prompt resolution of challenges Take personal interest and pride in maintaining work areas for cleanliness and maintenance Maintain an awareness of hotel activities within immediate property, events, conferences, occupancy levels, profitability and key metrics. Implement methods to ensure profit goals are met and develop effective solutions to financial challenges. Continually adapt business plans to changing business conditions and make operational changes to achieve desired results. What we need from you Must meet the legal requirements to live & work in Australia with no visa restrictions (sponsorship is not available) Tertiary qualifications in hospitality, Hotel Management, business or a related field. At least 3-5 years of experience leading Conference, Meetings & Events operations in the luxury hotel sector. Experience leading a Conference & Events Operation with a similar annual budget Confidence and experience dealing with senior leaders and VIP guests. Demonstrated ability to build, train and motivate a team. Excellent time management and organisational skills Current First Aid Certification Valid NSW Responsible Service of Alcohol (RSA) Certification/ Competency Card Demonstrated ability to train, delegate, lead and motivate a large team (both employees and third-party contractors) Strong commercial acumen and financial management skills; including a working understanding of how to control costs and budgets Competent manpower planning, rostering and resourcing skills Flexible, hands on and adaptive working approach Ability to attend work in the evenings, weekends and Public Holidays as and when the business requires and to ensure efficient operations Exceptional grooming, presentation and confidence in communication both verbal and written What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today

Responsibilities

The Conference & Events Operations Manager oversees the hotel’s Conference and Events function, ensuring quality service and a unique guest experience. This role involves managing event delivery, training staff, and maintaining strong relationships with internal stakeholders.