Conference & Events Team Leader (Part-Time) at IHG Career

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Planning, Guest Service, Operational Logistics, Time Management, Interpersonal Communication, AV Equipment Setup, Team Leadership, Conflict Resolution, RSA Certification, Organizational Skills

Industry

Hospitality

Description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane offers 319 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Conference and Events Attendant, you will help to deliver unforgettable events, from high-profile conferences to exquisite weddings, every time. A little taste of your day-to-day Every day is different, but you’ll mostly be: * Setting up the event space and staging according to event specifications (e.g., theatre, banquet, classroom style), including table arrangement, setting up linens, décor, signage, and event materials, installing and testing basic AV equipment. * Providing exceptional guest service before, during and post-event including greeting and directing guests, providing information or resolving basic issues during the event, and ensuring food and beverage service is timely and accurate. * Act as a point of contact for the client during the event and communicating last-minute changes or requests to relevant colleagues. * Ensuring the event space remains tidy and safe during the function. * Keeping track of event supplies and restocking items as needed before and after events. * Reporting event outcomes or any incidents to supervisors. * Assisting with post-event inventory, storage and guest feedback. * Serving as a departmental role model or mentor by working alongside the events team to perform technical or functional job duties. * Encouraging and motivating the team to perform their best and take responsibility for tasks assigned and provide input on possible improvements. * Communicating and collaborating with other departments to ensure the events run efficiently What we need from you * Minimum 2 years’ experience in a similar role within a luxury hotel or large-scale events venue. * Proven success working on large-scale events and a strong understanding of operational logistics. * Exceptional attention to detail, organisational and time-management skills. * Excellent communication and interpersonal abilities, with a guest-first mindset. * Flexibility to work a varied roster including evenings, weekends, and public holidays as required. * Hold a current Responsible Service of Alcohol (RSA) certification. * Calm under pressure - handling complaints, emergencies, or operational hiccups without disruption. * Full working rights in Australia without restrictions. * Impeccable grooming standards and good personal hygiene. * Physical fitness as you’ll be on your feet most of the day. Sometimes you’ll need to lift, push and pull objects, such as tables up to 23 kg - we have the equipment to support you and keep you safe. * Develop and maintain positive, productive working relationships across teams, contributing to a collaborative environment and shared goals. What you can expect from us Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training.

Responsibilities

Lead the events team in setting up and executing high-profile conferences and weddings according to client specifications. Act as the primary point of contact for clients while ensuring seamless food, beverage, and AV service delivery.