GROOMING:

All employees must maintain a neat, clean and well-groomed appearance per Marriott standards.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

GENERAL SKILLS AND DESCRIPTION:

High school or equivalent education required. Bachelor’s Degree preferred.
At least one year catering sales and convention services experience preferred. CI/TY or other Marriott sales systems experience a plus.

SKILLS AND KNOWLEDGE:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must be able to meet required deadlines; complete projects in a timely manner.
Most tasks are performed in a team environment. There is minimal direct supervision.
Must be able to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
Must be able to write reports, business correspondence, and procedure manuals.
Must be able to effectively present information and respond to questions from groups to managers, clients, customers, and ownership.
Must be able to apply mathematical operations to such tasks as frequency distribution, analysis of variance, correlation techniques, sampling theory, and factor analysis.
Must be proficient in Microsoft Word, Microsoft Excel, and other applicable computer systems. Budgetary analysis capabilities required.
Must be able to define problems, collect data, establish facts, and draw valid conclusions.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Manage, coordinate and execute group assignments turned over by the Sales Department. Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions. Effectively communicate to all hotel departments the information necessary to successfully execute the group’s needs while maintaining a good client relationship.

• Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
• Monitor & manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
• read and interpret sales contracts as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter.
• Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues. Maintain professional and timely communication with internal and external clients
• Produce and distribute convention resume/ overviews two weeks prior to first day of main group arrival and communicate any changes and updated information to hotel departments.
• Create BEO’s for each event, with diagrams if needed. Distribute BEOs for group and affiliates 10-14 days prior to events and attend bi-weekly BEO meetings
• Work with client to up sell food and beverage and A/V for each group to meet budget goals. Accurately forecast group food and beverage revenues for assigned groups within a 5% variance.
• Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes.
• Participate in site visits and plan meetings for upcoming groups and potential affiliate business. Manage client expectations of service levels
• Collect billing information for all groups at time of turnover and pass to accounting along with estimated amount of billing, billing type and appropriate contact and update information as necessary until departure. Review and approve daily event checks for assigned groups. Review and approve invoices/ folio’s for assigned groups.
• Participate in Pre/Post Convention meetings with internal staff and clients. Review final bill with client.

The Westin brand is built on four unique differences - tradition, distinctive hotels, products and service. We look for ‘people who make the difference’, a Westin legacy where associates deliver a consistent and memorable level of service all the time.
Pay: $70000.00 - $80000.00 / year
Job Type: fulltime, parttime
Education: No education required
Work location: On-sit