CONFERENCE TEAM LEADER

Widnes
Excellent Permanent Opportunity
Up to £32k
£27k plus bonus OTE £32k
Plus benefits, Commission, Clothing Allowance, Health Care Package, Pension, Free Parking
The Role:
To join an Award Winning team who strive to provide the very best in customer service within a serviced office business
Join a great team who are passionate about their customer support, a fantastic opportunity for the right person to grow and be developed
Due to expansion to this newly created team, we are looking for a hard working individual, who takes pride in their work and support to customers
Working in a business centre you will have responsibility for providing a consistently high standard of customer care to the internal and external clients, being an ambassador of the business
Day to day support to the business centre operation, focusing on the company’s Mission of providing high quality customer service and revenue generation
Supporting the Centre Manager to ensure the centre maintains profitability and occupancy particularly in the services and meeting and conference room products
The main emphasis of this role is ensuring the centre runs efficiently and cost effectively whilst providing the highest levels of customer service on a day to day basis
This will be achieved through effective co-ordination of the team
The Assistant Centre Manager has a key role to play within the centre’s operation
Having responsibility for supervising the team under the direction of the Centre Manager
This will be through directing and delegating of daily tasks and activities of Service Co-ordinators
As this is mainly a hands-on role, the close working relationship with the team and clients will be key to the success of this role and the centre
Focusing on sales and marketing of the centre, you will be required to take active part in the sales process, which includes completing views and supporting the business development functions

SKILLS AND ATTRIBUTES REQUIRED:

A confident, outgoing, and positive personality
The drive to hit the ground running—every single day
The charisma to be the ‘go-to’ person when it counts most
A true passion for sales and a hunger to exceed expectations
Office experience with excellent customer service skills
Proven experience of coaching and developing a team or this role would ideally suit someone wanting to gain the next step on the ladder of progression
Telecomms experience is desirable, technical ability able to provide support to new customers with the set up of their phones on arrival
Able to troubleshoot connection issues, internet issues so excellent IT knowledge is essential
A very busy role and varied, a flexible approach and willingness to be proactive and involved
Able to work well under pressure
A high standard of personal presentation
Effective, articulate communication, providing first-line customer care on a daily basis, representing all of the clients that use the centre
A team player who takes pride in their work and customer service support
Excellent customer service skills
Able to problem solve and deal with people at all levels
Accurate, attention to detail, numeric
Excellent IT skills

Please refer the Job description for details