OVERVIEW:

As a Configuration Analyst at Cigna, you will support the Configuration and Implementation Manager in driving functional improvements and delivering exceptional software solutions. You will assist in identifying problem statements, documenting detailed requirements, and collaborating with business and development teams to meet customer expectations using Agile methodology. Your strong communication, organization, and problem-solving skills will be essential in ensuring projects are delivered on time and within budget.

TRAINING AND KNOWLEDGE IMPROVEMENT:

• Assist in delivering functional demonstrations to stakeholders to collect immediate feedback, approvals, and sign-off.
• Support the creation and conduct of interactive training, raising knowledge of the applications or recent changes.

KEY SKILLS:

• Bachelor’s degree in business, IT, or a related field.
• Strong management and stakeholder communication skills.
• Proficient in capturing and documenting functional requirements.
• Skilled in system configuration and process optimization.
• Experience in delivering training and facilitation workshops.
• Experience with Agile methodology and full lifecycle project delivery.
• Exceptional organizational and problem-solving skills.
• Strong team player with a focus on achieving results collaboratively.
• Proficient in Microsoft Office packages, Jira, SharePoint.