QUALIFICATIONS

• High School degree with 3+ years of experience
• Bachelor’s degree in technical field preferred, with 2+ years of hands-on experience in IT
• Excellent customer service skills both on phone and in-person
• Strong attention to detail and organizational skills
• Professional demeanor and good communication skills
• Ability to think and come up with solutions quickly
• Knowledgeable and able to diagnose, install. and repair two or more of the following technologies:
• PC Imaging solutions
• Networking
• Security
• Blade server technology
• Virtualization

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

• Perform basic hardware configuration on routers and switches
• Provide remote access to other ePlus engineers and/or customers as needed
• Apply asset tags to devices and record data into spreadsheets
• Install hardware into a cabinet, following detailed rack elevation diagrams
• Follow cabling diagrams, installing network cables from servers to top of rack switches
• Perform imaging services of desktops and laptops
• Perform kitting services consisting of combining laptops, mice, keyboards, and other peripherals as needed into boxes for shipment
• Understand the different types of network cables and power cables
• Troubleshoot and perform remediation repairs; escalate to Sr. Engineers, as needed
• Serve the customer to ePlus’ standards
• Respond to both customer facing emails and internally within ePlus
• Work towards achieving industry-specific certifications: i.e. MCP, CCN