Overview:
As a Configuration Center Technician, you will serve as a key contributor to the configuration team by performing onsite Imaging Services, Kitting Services, Rack/Stack services, Asset Tagging Services, and Device Staging Services.
Responsibilities:

QUALIFICATIONS

• High School degree with 3+ years of experience
• Bachelor’s degree in technical field preferred, with 2+ years of hands-on experience in IT preferred
• Experience with imaging solutions such as SCCM, MDT, Symantec Ghost, AutoPilot/Intune
• Industry certifications i.e.: MCP, CCNA, Network+
• Excellent customer service skills both on phone and in-person
• Professional demeanor and good communication skills
• Ability to think and come up with solutions quickly
• Must be fully knowledgeable and able to diagnose, install and repair at least one of the following technologies:
• PC Imaging solutions
• Blade server technology
• Virtualization

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

• Perform imaging services of desktops and laptops
• Perform kitting services consisting of combining laptops, mice, keyboards, and other peripherals as needed into boxes for shipment
• Apply asset tags to devices and record data into spreadsheets
• Install hardware into a cabinet, following detailed rack elevation diagrams
• Follow cabling diagrams, installing network cables from servers to top of rack switches
• Understand the different types of network cables and power cables
• Troubleshoot and perform remediation repairs; escalate to Sr. Engineers, as needed
• Serve the customer to ePlus’ standards
• Organized and responsive to both customer facing emails and internally within ePlus
• Work towards achieving industry-specific certifications: i.e. MCP, CCN