Configuration Management Analyst II at Mastercard

St Leonards, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Configuration Management, Customer Support, Analytical Skills, Problem-Solving, Communication, Interpersonal Skills, Project Management, Time Management, Configuration Tools, Customer Onboarding, Implementation Processes, Cross-Functional Teamwork, Industry Standards, Payment Processing Systems, Transaction Life-Cycle, Continuous Improvement

Industry

IT Services and IT Consulting

Description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Configuration Management Analyst II Overview: Customer Configuration Management team supports Mastercard vision of world beyond cash by enabling customers to enable the products and services they want, whenever they want them, however they want them. As the Analyst in the team, you will partner with internal teams to ensure timely completion of production activities in support of customer implementations. You will be responsible for researching, analyzing, and resolving configuration-related issues to support a seamless customer experience. The Role: • Collaborate with internal teams to manage and execute configuration and production activities • Investigate and resolve internal and external customer issues related to configuration, ensuring timely and effective resolution. • Analyze configuration requirements and ensure alignment with business and customer needs. • Identify opportunities to improve configuration processes and contribute to continuous improvement initiatives. • Provide guidance and support to internal stakeholders on configuration best practices and procedures through applicable Mastercard processing rules, specification and documentation • Provide subject matter expertise on Core/Loyalty application • Adhere to various internal compliance and audit processes • Provide weekend pager support All About You: • Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience) will be preferred. • Experience in configuration management, customer support, or implementation roles. • Sound analytical and problem-solving skills. • Excellent communication and interpersonal skills. Able to communicate effectively across all levels of technical and non-technical nature • Ability to manage multiple priorities in a fast-paced environment. • Experience with configuration tools • Familiarity with customer onboarding and implementation processes. • Experience working in a cross-functional, global team environment. • Knowledge of industry-specific configuration standards or regulatory requirements. • Understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles • Understanding of the 4-party model and the full transaction life-cycle for MasterCard brands • Driven individual who understands how to maintain consistency across a team • Ability to be work collaboratively but knows when to take the lead • Good project management and time management skills Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.

Responsibilities

The Configuration Management Analyst II will collaborate with internal teams to manage and execute configuration and production activities while investigating and resolving customer issues related to configuration. The role also involves analyzing configuration requirements and identifying opportunities for process improvement.