Configuration Management Governance Analyst at Manulife

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, Configuration Management, Discovery, ITIL, ITAM, IT Service Management, Data Quality, Data Integrity, Governance, Compliance, Stakeholder Management, Training, Policy Management, Process Management, Dashboard Creation, Asset Classification

Industry

Insurance

Description

The Configuration Management Governance Analyst will be responsible for enforcing governance, maintaining standards, managing the intake of service tickets and inquiries associated to configuration management maintenance. The Configuration Management Governance Analyst will also be responsible for building and maintain the configuration management and CMDB framework associated to CI Asset Classification, Ci definitions and taxonomy, alignment to Manulife global governance standards, naming conventions, attributes, data sources, relationships, and CMDB attestations. Additional responsibilities include managing all configuration and CMDB policy, process and procedures, and training and educating the user community. Position Responsibilities: Manage the governance and attestations for CMDB CI’s (add/update/retire) Track compliance to policies and procedures and resolving configuration item compliance issues. Build relationships with internal stakeholders to define and populate business services in CMDB. Enforce adherence and alignment to CMDB Health measurement and monitoring of completeness, correctness, compliance, aging, duplicates, errors, orphans, staleness, and fullness. Represent the CMDB team as a point of contact for Configuration Management (CMDB) for Infrastructure (Hardware) and Business Applications (Software) for end-user computing and data centers. Collaborate with global colleagues across segments to ensure the CMDB is complete, current, and accurate. Standardize the CI types, naming conventions, attributes, asset classes, and relationships. Maintain data quality, integrity, and security of CMDB. Required Qualifications: Minimum 2 years hands-on experience and background in ServiceNow CMDB, configuration management and discovery Solid understanding of IT configuration management, CMDB, discovery, and configuration management governance Understanding of ITIL, ITAM, and IT Service Management concepts Configuration Management, ITIL, and/or ITAM certification is a plus. Proven success managing and supporting a CMDB/CMS, preferably ServiceNow. Maintaining CMDB CI lifecycle status and creating CMDB Health dashboards. Amenable to work in Quezon City (UP Ayala Technohub) Amenable to work in a hybrid set-up (3x a week onsite) Amenable to work in night shift schedule, 9pm-6am PHT When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.

Responsibilities

The Configuration Management Governance Analyst will enforce governance and maintain standards related to configuration management. Responsibilities include managing service tickets, building the CMDB framework, and ensuring compliance with global governance standards.