Configuration Manager at ARHS

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Configuration Management, CMDB Management, ServiceNow, ITIL, CI Lifecycle Management, Service Mapping, Dependency Modelling, Automated Discovery Tools, Change Enablement, IT Service Management, KPI Reporting, Data Governance, Audit Support, English Proficiency, Organizational Skills, Problem Solving

Industry

IT Services and IT Consulting

Description

Company Description Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development. Arηs Group was acquired by Accenture in July 2024. Job Description Own and manage the Service Configuration Management (SCM) practice and Configuration Management Database (CMDB) Define, implement, monitor and continuously improve Service Configuration Management processes and standards Ensure the accuracy, completeness and consistency of CMDB data, including data quality ownership and governance Manage the full lifecycle of Configuration Items (CI), including relationships, dependencies and service mapping Ensure up-to-date service trees and proper representation of services within the ITSM solution Integrate CMDB with other ITIL practices, especially Change Enablement and automated discovery tools Define and monitor CMDB and Service Configuration Management KPIs and reporting Prepare and maintain policies, procedures and Standard Operating Procedures (SOPs) Support audit activities and provide CMDB reporting and compliance evidence Manage data sources, discovery mechanisms and ensure proper data integration across systems Contribute to other ITIL practices and support overall IT service lifecycle management Promote a positive, service-oriented customer experience Perform additional tasks as assigned by the supervisor Qualifications Candidates are expected to demonstrate strong knowledge and experience in the following areas: Excellent practical knowledge of IT Service Management, especially Service Configuration Management Proven experience implementing, managing and improving CMDB solutions Hands-on experience with ServiceNow Configuration Management and CMDB Experience in CI lifecycle management, governance enforcement and data quality ownership Practical experience integrating CMDB with Change Enablement processes Experience in service mapping, dependency modelling and complex system interoperability Knowledge of automated discovery tools and data source management Strong understanding of IT service lifecycle management Experience in reporting, KPI definition and audit support Excellent communication skills (written and verbal) Strong organizational skills, attention to detail and accuracy Demonstrates responsibility, initiative and a proactive mindset Displays a cooperative, supportive and service-oriented attitude Applies a holistic and forward-looking approach to problem solving Highly motivated with the ability to work independently Good knowledge of English (minimum C1 level)

Responsibilities

Own and manage the Service Configuration Management practice and the Configuration Management Database (CMDB) to ensure data accuracy and consistency. Integrate the CMDB with other ITIL practices and manage the full lifecycle of Configuration Items and service mapping.