Configuration Manager (remote) – EU Public Organisations at The White Team

, , Spain -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

558.99

Posted On

10 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, Service Configuration Management, CMDB, ServiceNow, ITIL, Data Quality Ownership, CI Lifecycle, Governance Enforcement, Change Enablement, Data Source Management, Automated Discovery, Service Mapping, CMDB Reporting, Audit Support, KPI Reporting, SOP Documentation

Industry

IT Services and IT Consulting

Description

Configuration Manager (remote) – EU Public Organisations Profile: Configuration Manager (Service Management, ITIL, Service Configuration Management, CMDB, ServiceNow: may change over the time). Securiy Clearance: Is required (security screening procedure must be initiated within first 45 days of assignment) - CONFIDENTIEL UE/EU CONFIDENTIAL. Place of performance: Remote. Duration of the mission: 50 months. Award criteria: 40% Price / 60% Quality. Minimum level of education: Level 4. Minimum English language skills (CEFR): C1. Minimum IT relevant professional experience (years): 5 years. Minimum experience at similar position (years): 2 years. Rate: 319,42€/day NWH 558,99€/day EWH. · NWH: 220days x3 years + 4 year 260days 4.year. Required certificates Not required, unless it is indicated as a specific requirement(s) below. Knowledge and skills Knowledge: · Excellent practical knowledge of IT Service Management, in particular Service Configuration Management. · Practical experience customizing and describing Service Configuration Management practice to be followed by the organization. · Practical experience implementing and managing CMDB. · Practical knowledge and experience implementing and managing Service Configuration. Management and CMDB in ITSM solution. · Well understanding of the management of the IT services across their lifecycle. · Well understanding of complex information systems and their interoperability. Skills: · Excellent communication skills (in written and verbal communication). · Very strong sense of responsibility. · Accuracy and attention to details. · Very good organizational skills. · Very good reporting skills. · Supportive and helpful personality with co-operative and service oriented attitude. · Forward looking with a holistic approach. · High level of motivation and initiative. Specific requirements: · CMDB Data Quality Ownership - proven experience and examples of actions concluded. · CI lifecycle and Governance Enforcement. · Practical experience in the integration of CMDB with Change Enablement. · Practical knowledge of Data Source Management and Automated discovery. · Practical experience in creating and mapping Services and Dependencies. · Proven experience in CMDB Reporting and Audit Support. · Proven experience and knowledge of ServiceNOW Configuration Management and CMDB. Typical tasks and responsibilities Service Configuration Management and CMDB Administration: · Accountability for Service Configuration Management and CMDB. · Defining, executing, monitoring, and continuously improving Service Configuration Management practices. · Ensuring that the CMDB contains accurate, complete, and up-to-date information. · Ensuring that service trees, service maps, and configuration relationships are maintained and updated. · Ensuring that Service Configuration Management processes and CMDB structures are properly reflected within the ITSM solution. Reporting: · Setting up and reporting on Service Configuration Management and CMDB KPIs. Documentation and Process Management: · Preparing required policies, procedures, and Standard Operating Procedures (SOPs) supporting Service Configuration Management practices. Documentation and Process Management: · Contributing to other ITIL practices and process improvement initiatives. · Creating and maintaining a positive customer experience. · Other specific duties as assigned by supervisor.

Responsibilities

Accountable for the administration and continuous improvement of Service Configuration Management and the CMDB. Responsible for maintaining accurate service maps, reporting on KPIs, and developing supporting policies and procedures.