Overview
SOSi is currently seeking an experienced Configuration Specialist to support a dynamic program at Ramstein AB, Germany.

MINIMUM REQUIREMENTS

• An Active in-scope secret clearance.
• Bachelor’s degree in a related field (or equivalent years of experience) AND a minimum of five (5) years of related experience.
• Must receive TESA approval from the German government.
• Detailed understanding of ITIL change, configuration, and release management processes.
• Experience with IT project management and O&M coordination.
• Strong interpersonal skills and the ability to extract, understand, and document system specifications and designs from network engineers and system administrators.
• ITIL / ITSM / CMMI experience.
• Experience using an enterprise ticketing system to coordinate and schedule activities (e.g., Remedy, ServiceNow, Ivanti).
• Experience maintaining SCCM including analyzing log files, validating deployment plans, and troubleshooting performance issues.
• Experience using Requirement Management tools (JIRA, Rally, etc.)
• Knowledgeable in multiple current technology areas, including client and server computer hardware and operating systems, end-user desktop software, remote management, IAVA process, and end-user device security management and patching.
• Strong oral and written communication skills are required.
• Developed problem-solving and analytical abilities.
• Excellent presentation & communication skills in both oral and written form.

PREFERRED QUALIFICATIONS

• ITIL Foundations and Intermediate certificate
• DoD 8570 IAT level II compliant (e.g., CompTIA Security+ certification)

• Provide configuration management support to assigned projects.
• Analyze complex engineering change proposals to determine the effect on the overall system.
• Ensure configuration identification by reviewing design release documents for completeness, proper authorizations, and system updates.
• Implement, update, and maintain enterprise level configuration management products.
• Analyze the current enterprise configuration management implementation and provide a status report before and after remediation actions are engineered and executed.
• Provide weekly activity reports describing activities accomplished.
• Communicate effectively orally and in writing with customers, stakeholders, and technical specialists.
• Lead detailed technical discussions and develop and present required briefing materials to ensure the customer’s needs are met.
• Perform various audits and document results.
• Ensure the applications of military standards and requirements for the statement of work are properly implemented.
• Develop configuration and data management documentation based on program requirements.
• Participate in design reviews, audits, scheduling, etc.
• Identify requirements and coordinate development and implementation of computer-based configuration/data management systems and related support.
• Develop and implement new processes.
• Provide mechanisms for managing, tracking, and keeping control of all the project’s products.
• Maintain files and libraries of all configuration management products of a project once they have been quality controlled.
• Control access to configuration management products and maintain records of their status.
• Ensure safe and secure storage of each product in a way that is most appropriate for that product.
• Control access to the product to avoid damage and to protect against unauthorized access.
• Select and package various components that comprise the final working product.
• Maintain a system for logging, tracking, and filing all configuration management project issues.
• Provide guidance and work leadership to less-experienced staff members and may have supervisory responsibilities.
• May serve as technical team or task leader.
• Participate in special projects as required.