Configuration & Support Specialist – E-Signature (m/f) at ARHS

Luxembourg, , Luxembourg -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electronic Signature Configuration, Technical Support, Integration, Mobile Applications, User Training, Documentation, Problem-Solving, Communication

Industry

IT Services and IT Consulting

Description

Company Description Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development. Arηs Group was acquired by Accenture in July 2024. Job Description ARHS Group, part of Accenture, is looking for an Electronic Signature Configuration & Support Specialist to support one of our major clients (EU Institution). In this role, you will provide L1/L2 support, configuration, and user onboarding for the electronic signature platform. You will combine technical setup with user support and training, ensuring smooth adoption across the institution — including senior stakeholders and external clients. THE WORK: Provide L1/L2 support for electronic signature solutions, troubleshooting issues and escalating when necessary. Configure, update, and manage user setup for platforms such as DocuSign. Support integration with document management systems (e.g., SharePoint, OpenText Content Server). Assist users with mobile applications for electronic signatures. Deliver onboarding, training, and guidance sessions for internal staff and external clients. Create and maintain user guides, FAQs, and knowledge base articles. Identify recurring issues and suggest improvements in processes or configuration. Promote best practices and support change adoption across the institution. Flexible: The work location for this role includes a mix of working remotely and onsite at a client in Luxembourg. HERE’S WHAT YOU’LL NEED: Hands-on experience with electronic signature configuration (DocuSign or similar). Strong technical support experience (L1/L2). Knowledge of integration with document management systems (SharePoint, OpenText, or similar). Familiarity with mobile applications and user support. Strong communication skills, with the ability to train and support users at all levels. Ability to create clear, user-friendly documentation and training materials. Fluency in English (written and spoken); other EU languages are a plus. Service-oriented mindset with strong problem-solving skills. EXPERIENCE & QUALIFICATIONS: 5+ years in IT support, consulting, or application adoption roles. Proven experience with DocuSign or other e-signature platforms. Track record in delivering user training and adoption programs.

Responsibilities

Provide L1/L2 support for electronic signature solutions and manage user onboarding for the electronic signature platform. Ensure smooth adoption across the institution by delivering training and creating user documentation.