Conflict Resolution Officer (P) at IOM

Dakar, Dakar Region, Senegal -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Conflict Resolution, Mediation, Case Management, Research, Report Preparation, Statistics, Presentation Skills, Interpersonal Skills, Problem-Solving, Communication, Ethics, Neutrality, Impartiality, Confidentiality, Teamwork, Professionalism

Industry

International Affairs

Description

Job Identification (Reference Number): 16783 Position Title: Conflict Resolution Officer (P) Duty Station City: Dakar Duty Station Country: Senegal Grade: UG Contract Type: Special Short term ungraded (Up to 9 months) Recruiting Type: Professional Vacancy Type: Call for Applications Initial duration: 6 months Closing date: 19 October 2025 Introduction Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position. Context The Office of the Ombudsperson (OOM) serves as an independent function to address employment related problems of staff members. It operates in accordance with the standards of practice and code of ethics of the International Ombudsman Association: “independence, neutrality, and impartiality, confidentiality and informality.” The role of the Ombudsperson is to mediate in conflicts of any nature related to conditions of employment, administration of benefits, managerial practices as well as professional and staff relations matters. As a dispute resolution practitioner, the Ombudsperson provides assistance in the informal resolution of conflicts and other issues and monitors trends and emerging issues. The Ombudsperson office acts as an Alternative Dispute Resolution (ADR) resource for staff members who may also wish assistance with respectful workplace environment issues. The purpose of the Ombudsperson function is to be a mechanism that helps IOM staff to be treated fairly, advocating civility and mutual respect as the most appropriate avenue to successful problem-solving preventing conflict from escalating and improving staff productivity and morale. Under the direct supervision of the Deputy Ombudsperson, the Conflict Resolution Officer will provide technical support to the Ombudsperson programme; in particular, in a specific region, including but not limited to case management, research, preparation of statistics, reports and presentations.

Responsibilities

The Conflict Resolution Officer will provide technical support to the Ombudsperson programme, focusing on case management, research, and preparation of statistics, reports, and presentations. The role involves mediating conflicts related to employment conditions and promoting a respectful workplace environment.