Congregate Program Support Specialist at Meals On Wheels And More of Central Texas

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Operations, Community Engagement, Organizational Skills, Analytical Skills, Communication Skills, Interpersonal Skills, Volunteer Support, Program Compliance, Quality Monitoring, Feedback Evaluation, Resource Management, Training Development, Performance Metrics, Social Recreation Coordination, Activity Scheduling

Industry

Non-profit Organizations

Description

Full Time JOB SUMMARY The Congregate Program Operations Specialist serves as a subject matter expert for the Congregate Program at Meals on Wheels Central Texas. This role provides matrixed support to geographic-based program teams, ensuring that congregate program standards are met and that community hub operations are effective and responsive to neighbor and community needs. The specialist does not supervise staff or execute programs directly but ensures program fidelity, resource availability, and operational excellence. QUALIFICATIONS * High school diploma or GED preferred * 3+ years’ experience in program operations, preferably in senior services or community-based programs * Knowledge of congregate meal programs and community engagement strategies * Strong organizational and analytical skills * Strong communication and interpersonal skills * Experience supporting volunteer-led programs * Commitment to the mission and values of Meals on Wheels Central Texas * Valid Texas driver’s license and insurable under Meals on Wheels Central Texas’ auto policy KEY RESPONSIBILITIES * Provide subject matter expertise and guidance on congregate program standards and best practices * Support geographic-based Program Coordinators by ensuring they have the tools, resources, and training needed to operate congregate programs effectively * Monitor program compliance and quality across community hubs, identifying areas for improvement and recommending solutions * Collaborate with internal teams to align congregate program operations with organizational goals and standards * Ensure that congregate programs meet the needs of neighbors and communities through regular feedback and evaluation * Assist in the development and dissemination of program materials, guidelines, and operational protocols * Support volunteer engagement efforts by advising on strategies for recruitment, retention, and appreciation within congregate settings * Track and report on congregate program performance metrics and outcomes * Contribute to organizational goals by completing required shifts in meal delivery, office support, or program management * Coordinate social recreation activities across all community hub sites * Ensure site calendars are populated with scheduled activities and events * Monitor each site to ensure ongoing compliance with congregate program standards WORKPLACE ENVIRONMENT AND PHYSICAL DEMANDS * This role may work in an office, field, or service setting * Requires regular use of computers and standard equipment, and communication via phone, email, and in-person is essential * Physical demands include prolonged periods of sitting or standing, moving within the workspace, and occasional lifting or transporting of items up to 35–50 pounds

Responsibilities

The specialist provides subject matter expertise and guidance on congregate program standards while supporting geographic-based Program Coordinators. They monitor program compliance and quality, ensuring that congregate programs meet community needs through regular feedback and evaluation.