Conseiller Client (F/H) - Service client - AGADIR - Allemand / Anglais at CNX

, , Morocco -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in German, Fluency in English, Communication Skills, Organization, Independence, Positive Attitude, Digital Tools Proficiency, Curiosity about Technologies, Problem Solving, Customer Satisfaction

Industry

IT Services and IT Consulting

Description

Job Title: Conseiller Client (F/H) - Service client - AGADIR - Allemand / Anglais Job Description Join a team that turns every call into an opportunity! 🎯 Who are we? Concentrix is a global company operating in over 70 countries. We specialize in enhancing customer experiences and optimizing business processes, helping companies transform and achieve excellence in a collaborative, inclusive, and innovative environment. Your role as a Customer Service Advisor As a Customer Service Advisor, you’ll play a key part in: Meeting customer needs: Delivering high-quality service by responding to inquiries through phone, email, or chat. Solving problems: Addressing customer issues or complaints to ensure satisfaction. Building customer loyalty: Offering personalized solutions to strengthen customer trust and loyalty. Contributing to continuous improvement: Sharing customer feedback to enhance our services and processes. What we offer: At Concentrix, we place high value on our talent. Here’s what we offer to recognize your contributions: Competitive salary with additional bonuses: • Language bonus for our multilingual Game-Changers. • Regularity bonus starting from the 12th month and performance-based incentives. • Special Eid El Adha bonus. Outstanding benefits: • Comprehensive health insurance and pension plan after one year. • Flexible working hours with the option for remote work after the initial training period. • Free access to our gym facilities. • Transport provided for a smooth and safe commute to work. • Ongoing professional development to enhance your skills and knowledge for the role. A dynamic workplace: • Fun, themed events and gifts throughout the year to build team spirit. The profile of our Game Changers We’re seeking talents who: Are fluent in both German and English, written and spoken. 🗣️ Have excellent communication skills, are organized, independent, and have a positive attitude. 💡 Are comfortable using digital tools and naturally curious about new technologies. 🖥️ Are excited by challenges and passionate about customer satisfaction. 🌟 Our recruitment process: Online assessments (1h): After we receive your application, we’ll send you an invitation to complete a series of online assessments. These tests are designed to assess your language skills, technical abilities, and personality—helping us better understand your potential! Phone interview: A conversation with a member of our recruitment team to introduce Concentrix and confirm if you’re a good fit for the role. In-person interview: A deeper discussion to confirm your skills and align your goals with our company culture. Ready to take the challenge? Join the Concentrix journey in Agadir, where innovation and excellence come together! 🚀 Location: MAR Agadir - Avenue Hassan II Language Requirements: English (Required), German (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Responsibilities

As a Customer Service Advisor, you will meet customer needs by delivering high-quality service and solving problems to ensure satisfaction. You will also build customer loyalty through personalized solutions and contribute to continuous improvement by sharing feedback.