Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular
Salary Min: $65,900.00 Annually
Salary Max: $93,700.00 Annually
Short-term Incentive Eligible: Yes
Workplace Flexibility: Yes
Posting End Date: Open until filled
As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.
We’re actively seeking new talent to join our mission of transforming B.C.’s energy landscape. As one of BC’s Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let’s shape a brighter future for B.C.

POSITION OVERVIEW

You’re a master of workflows, and you know how to guide clients through an effortless customer journey. You’re at your best when you collaborate and can harness others’ insights to produce tangible process improvements and remarkable results. To top it all off, you’re passionate about protecting our planet and are eager to apply your skills to a job that takes meaningful action in promoting sustainability and energy conservation.
This may be the perfect opportunity for you as our Conservation and Energy Management department is looking to hire a Program Specialist for the Conservation Assistance Program Area. Reporting to the Program Manager, this position is responsible for leading the development, implementation and ongoing administration of FortisBC’s programs assisting income qualified customers, charities and non-profit housing providers reduce their energy costs and greenhouse gas emissions.
We want you to utilize your customer-centric vision to simplify customer experiences and leverage customer insights to improve the reach and satisfaction with our programs. This role will have its own unique needs and processes, which are vital for supporting our customers in reducing their energy consumption and carbon footprint.

• Lead the development, and implementation of new or revised C&EM programs.
• Prepare business cases for new programs or modifications to existing programs including justification and cost-effectiveness analysis.
• Consult with other key FortisBC staff (e.g., Key Account Managers, Energy Solution Managers, Technical Advisors, etc.) as well as contractors and vendors to ensure our customers experience in our programs is optimal.
• Identify appropriate technologies and program eligibility guidelines for effective design that maximizes participation and natural gas savings while minimizing costs.
• Identify and provide customers insights and program expertise to Corporate Communications to ensure the marketing collateral required to support the programs are effective.
• Develop program application, terms and conditions and any other contractual documents in collaboration with legal services.
• Oversee the ongoing administration and project management of a suite of income qualified energy efficiency and conservation programs:
• Oversee the review and approval of program applications. Work with sales and contractor staff to resolve exceptional cases.
• Oversee timely implementation of program enhancements and monitor customer escalations.
• Review, process and approve invoices and forecast program investments
• Support the development of the relevant section(s) of the C&EM Annual Report to BCUC.
• Consult with internal stakeholders (e.g., Key Account Managers, Energy Solutions Managers, Outreach Staff, Technical Advisors, etc.) to fulfill program delivery goals and train them on details, benefits and goals of programs.
• Participate as required in program measurement, verification and evaluation protocols with Evaluation Team.
• Ensure systems are in place to measure, track and improve customer satisfaction.
• Establish program budgets and review expenditures and forecasts.
• Review program and creative briefs.
• Develop, manage and complete Request for Proposal (RFP) processes.
• Oversee third-party contracts for program implementation and development as required.