Constituent Services Liaison at Veritas HHS LLC

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Inquiry Response, Work Order Assignment, Contact Tracking, Report Production, Communication Skills, Customer Service, Case Management Coordination

Industry

Health and Human Services

Description

Description Veritas-HHS seeks a Constituent Services Liaison to work at the Baltimore City Office of Child Support Services located in Baltimore, MD. About the Company Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems. Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values. Mission – Do socially useful work, have fun, and prosper. Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork. Benefits we offer: Health Insurance Dental Insurance Vision Insurance 401(k) STD, LTD Life Insurance Employee Assistance Program Telehealth Services Paid Time Off Rewards Program About the Position: The Constituent Services Liaison serves as the primary liaison between the Baltimore City Office of Child Support Services (BCOCSS)?and the Maryland Department of Human Services?(DHS)?constituent services function, including the statewide call center. This individual also receives and?acknowledges work orders, responds directly to customer inquiries and assigns work orders to case managers.?? Primary Responsibilities: Responds directly to customer inquiries referred directly from DHS or elected officials Assigns work orders to case managers, operations managers, project manager, or to the Office of Special Counsel, as appropriate, for resolution, with a copy to the appropriate supervisor/manager Enters each referred contact or complaint into our contact tracker and monitors response to ensure that BCOCSS?and DHS time frames and quality standards are met Produces daily reports for management team Perform related duties as required Requirements Associate’s degree or above preferred At least two years of experience in a child support or customer service call center environment Education can be substituted for years of experience Excellent communication skills This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position. Incumbents are held accountable for all duties of the position. Learn about Veritas HHS at?www.veritas-hhs.com.

Responsibilities

The Liaison acts as the main contact between the Baltimore City Office of Child Support Services and the Maryland Department of Human Services constituent services, handling incoming inquiries and assigning necessary work orders to case managers for resolution.