BDA Inc., formerly Brown Daniels Associates Inc., is a construction company specializing in renovations and additions. It was founded in 1997 by Principals Brad Daniels and Toccar Brown. Brad and Toccar built the company on their core values, to work ethically, respect our business partners, and to build long-term relationships with our trades, consultants and clients. These values still form the foundation of our company today. BDA Inc. has grown from its humble beginnings to a staff of over 80, with projects valued at over $80 million. We are currently looking for an Service Manager to join our team in Etobicoke, On.

POSITION OVERVIEW

The Service Manager will oversee all post-construction service operations, including warranty work, maintenance, and client support for completed ICI projects. This role requires strong leadership, technical expertise, and client relationship skills to ensure service excellence and operational efficiency. The Service Manager will work closely with clients, project teams, subcontractors, and suppliers to resolve issues promptly and uphold the company’s reputation for quality.

EDUCATION & EXPERIENCE

• Diploma or degree in Construction Management, Civil Engineering, or related field (or equivalent work experience).
• Minimum 5–7 years of experience in ICI construction, with at least 2 years in a leadership or service management role.
• Strong understanding of Ontario Building Code, construction contracts, and warranty requirements.

SKILLS & COMPETENCIES

• Excellent problem-solving and troubleshooting abilities.
• Strong interpersonal and communication skills (verbal and written).
• Ability to manage multiple priorities under tight deadlines.
• Proficiency in MS Office Suite; experience with construction management software (e.g., Procore, Buildertrend) is an asset.
• Demonstrated leadership, coaching, and team management abilities.

Licences/Certifications (an asset)

• Gold Seal Certification, PMP, or similar construction-related certifications.
• Working at Heights, WHMIS, and other relevant safety training.