Job ID: 2266
Location: Fully On-Site, Racine, WI, US
Job Family: Service and Support
Job Type: Intern / Co Op
Employment Type: Full Time

ABOUT US

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

PREFERRED QUALIFICATIONS

Candidates may be pursuing an Associates, Technical, Bachelor’s, or Post-graduate degree in the following majors or related fields: Education, Business, Adult Learning, Computer Science

JOB PURPOSE

The Construction Equipment (CE) Technical Training and Product Support team plays a critical role in empowering our dealer network. We provide web-based and hands-on technical training and expert troubleshooting support to ensure dealer technicians can efficiently diagnose and repair customer machines, maximizing customer satisfaction and uptime. Our team is driven by a commitment to delivering high-quality solutions and a best-in-class customer experience.
As a new team member, you’ll bring a fresh perspective that will help us continuously improve our processes and training content. Your insights and observations will be instrumental in identifying opportunities for innovation and enhancing the overall effectiveness of our programs.

KEY RESPONSIBILITIES

Your responsibilities may include:

• Developing and enhancing training content in collaboration with experienced Technical Training Developers, ensuring accuracy, relevance, and effectiveness
• Designing innovative instructional methods for electrical, hydraulic, and drivetrain systems, leveraging adult learning principles and emerging technologies such as AI, augmented reality (AR), virtual reality (VR), and extended reality (XR)
• Evaluating and improving courses by observing delivery, identifying areas for enhancement, and executing updates to elevate the learning experience
• Collaborating cross-functionally with Engineering, Product Development, Quality, Product Marketing, Sales, and Parts teams to gather technical insights and documentation that support comprehensive training programs