Context of the position

Become part of the OpenTAS success story!

To strengthen our team, we are immediately seeking a  Consultant Application Support (m/f/d) who will provide professional support to our existing customers and act as a central interface between product development, projects, and support.

Important:  This is not a project manager role . We are looking for someone with a technical background and initial experience in project management who enjoys carrying out projects with OpenTAS at the customer's site – in close coordination with our project managers, without assuming project management responsibility themselves.

Your tasks

• Support, consulting and further development of our international existing customers in the area of ​​application support
• Analysis, design and optimization of professional and technical business processes
• Support in handing over implementation projects to operational support
• Participation in customer projects for the introduction/expansion of OpenTAS (not a project manager role) – you work closely with project management and product development and enjoy performing on-site and remote project work at the customer's location.
• Close collaboration with product development through functional best-practice consulting and active participation in internal quality processes.
• Technical fault analysis and handling of complex support cases
• Participation in continuous improvement measures and the further development of our support standards.

Your skills

• Completed university studies or commercial or technical training (Chamber of Industry and Commerce)
• Initial relevant professional experience (e.g. 1–3 years) in the IT environment, ideally in application support or customer-oriented consulting.
• Initial experience in project management (participation in IT/software implementation projects) – without PM responsibility
• Good knowledge of relational databases and confident use of SQL and PL/SQL
• ITIL certification is an advantage
• Basic knowledge of cloud technologies (e.g., AWS) is desirable.
• Strong customer and service orientation
• High willingness to learn and interest in new technologies
• Strong analytical skills and an enjoyment of complex issues
• Teamwork skills, strong communication skills and a structured, independent work style
• Excellent German and English skills, both spoken and written.