CONSULTANT at Atos

, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Troubleshooting, End User Devices, Trend Analysis, Root Cause Analysis, Nexthink, Administration, Operations, Maintenance, MS Windows OS Administration, Analytical Skills, System Logs Analysis, PKI, PowerShell Scripting, Intune, ITIL Processes

Industry

Business Consulting and Services

Description

"Job Description • Proactive Hardware & Software troubleshooting on End User Devices o Analysis of trends and recording current health status of end user devices o Identification where and when the issue occurred and how many users are impacted o Analysis of the events in timeline to identify root causes of issues very quickly o Cooperation with various technical teams on root cause analyses and remediation plans o Resolution of issues discovered. o Documentation of findings and recommendations • Reporting • Supporting & troubleshooting the Nexthink solution components. Focus on administration, operations and maintenance of Nexthink hardware and software • Providing input for collector packaging and assisting in deployment scenarios • Perform ongoing maintenance, check the platform availability • Maintaining customer specific EUCA documentation updated • Creation and maintenance of Investigations, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink tool • Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts Required skills: - Very good knowledge of MS Windows OS administration - Strong analytical skills, hands-on experience with an analytical toolset preferably Nexthink - Experience with analyzing system logs, events and monitoring alerts - Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents. - Knowledge of PKI and PowerShell scripting will be a plus - Experience with troubleshooting, diagnosing and fixing OS and AD related issues - Experience with administration & troubleshooting of Microsoft Suite, Intune - Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support) - Knowledge of ITIL Processes - Very good verbal and written English, capability to understand and write technical documentation. - Proactive attitude, ability to work independently as well as in the team."

Responsibilities

The role involves proactive hardware and software troubleshooting for end-user devices, including analyzing trends, identifying root causes of issues through timeline analysis, and cooperating with technical teams for remediation. Responsibilities also include supporting and troubleshooting the Nexthink solution components, focusing on administration, operations, and maintenance.