Consultant - Change Management at CAPCO

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Stakeholder Management, Portfolio Planning, Governance, Process Design, Impact Analysis, Operating Model Transformation, Change Assurance, Analytical Thinking, Microsoft Excel, Microsoft PowerPoint, Azure DevOps, Tableau, Clarity, Financial Services, Transformation Lifecycle

Industry

Financial Services

Description

About Capco Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services and energy industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent. We are experts in Banking, Capital Markets, Wealth and Asset Management. We specialise in Digital Transformation, Data Management & Data Analytics, Business & Finance Transformation engagements, and IT transformation and Change programs. We are committed to growing our business and hiring the best talent in the market. Our focus is on maintaining our agile and entrepreneurial culture. Role Title: Consultant - Change Management (Title can be adjusted depending on grade) Role Overview The Consultant – Change Management role supports senior leadership in driving change execution discipline, portfolio coherence, and governance assurance across large‑scale transformation programmes. This role is ideal for individuals with a strong interest in enterprise change, operating model transformation, delivery governance, and adoption effectiveness, who enjoy working across multiple programmes and stakeholders. You will play a key role in strengthening change consistency, cross‑programme alignment, and operational readiness, ensuring that transformation outcomes are sustainable and embedded. Key Responsibilities Change Portfolio Planning & Governance Support senior leadership and our client in managing portfolio‑level change planning, dependencies, and delivery alignment across multiple transformation programmes. Key activities include: Facilitate regular cross‑programme governance and change forums, maintaining clear action tracking and decision logs Develop and maintain portfolio‑level change artefacts, including masterplans, dependency maps, concentration risk views, and impact assessments Coordinate enterprise‑wide outreach to resolve scheduling conflicts, validate assumptions, and surface emerging change risks Conduct scenario and impact analysis to support mitigation planning and leadership decision‑making Build trusted relationships with senior business, technology, and operations stakeholders to enable timely issue resolution Provide ad‑hoc support for regulatory, audit, or senior management requests related to change readiness and portfolio status Change Process Design & Adoption Enablement Support end‑to‑end change process design, ensuring clarity of ownership, consistency of approach, and alignment to target operating models. Key activities include: Facilitate workshops to document current‑state and future‑state change processes, including roles, responsibilities, and controls Develop high‑quality process maps, swimlanes, and adoption flows aligned to Group standards Identify adoption risks, hand‑off gaps, inefficiencies, and control weaknesses; recommend design or tooling improvements Partner closely with programme teams and Quality Assurance to ensure change plans align with solution design and delivery milestones Maintain a central inventory of change processes, artefacts, and version control governance Collaborate with Risk, Controls, and Audit teams to ensure compliance with regulatory and internal requirements Change Assurance & Quality (Deep Dives) Conduct structured change assurance deep dives on priority programmes to assess readiness, adoption risk, and governance effectiveness. Key activities include: Execute structured assurance reviews across programme phases, focusing on change readiness, stakeholder engagement, and operating model alignment Review key artefacts (e.g. change plans, communications strategies, training approaches, governance packs) for completeness and effectiveness Identify gaps and risks; document findings with practical, actionable recommendations Engage Programme Leads and PMOs to validate facts and track remediation actions Prepare concise assurance summaries to support SteerCo, Executive, and regulatory reporting Maintain repositories of evidence, insights, and lessons learned to strengthen future change delivery Strategic Change Resourcing & Capability Planning Support leadership in shaping workforce and capability strategies to enable sustainable change delivery. Key activities include: Analyse resourcing and capability data to identify change capacity constraints and skills gaps Support design of change capability target operating models, including role definitions and demand forecasting Provide data‑driven insights to support leadership decisions in dynamic and ambiguous environments Recommend process and tooling improvements to increase transparency and effectiveness of workforce planning Key Requirements Core Capabilities Change & Stakeholder Management: Strong ability to engage, influence, and align senior stakeholders across complex organisations Analytical & Structured Thinking: Comfortable analysing data, identifying patterns, and developing pragmatic recommendations Adaptability: Strong resilience and ability to operate effectively in fast‑changing transformation environments Proactivity: Demonstrates ownership, anticipates risks, and supports early mitigation Communication & Visualisation: Produces clear, high‑quality presentations and materials tailored to senior audiences Delivery Fundamentals: Solid understanding of transformation lifecycles, dependencies, and governance disciplines Preferred Experience & Skills Strong proficiency in Excel, PowerPoint, and Word; comfortable working with large datasets Familiarity with enterprise tools such as Clarity, Tableau, or Azure DevOps (ADO) is an advantage Exposure to large‑scale transformation, change, or regulatory programmes within financial services Basic understanding of technology delivery lifecycles, testing phases, and operational handovers Why Join Capco? Work on high‑impact transformation and change initiatives at leading financial institutions Gain exposure to senior leaders and enterprise‑wide change decisions Be part of a growing APAC practice with strong career progression Thrive in a collaborative, inclusive, and entrepreneurial culture

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Responsibilities

Support senior leadership in driving change execution, portfolio coherence, and governance across large-scale transformation programs. This includes designing change processes, conducting assurance deep dives, and managing capability planning to ensure sustainable outcomes.