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Consultant, Client Services at Standard Bank - UK

Nairobi, Nairobi County, Kenya -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Client Relationship, Banking Products Knowledge, Active Listening, Client Servicing, Continuous Improvement, Data Analysis, International Market Knowledge, Product Knowledge, Query Resolution, Root Cause Analysis

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description To provide comprehensive and accurate investigation, diagnosis and resolution of all high touch client inquiries, requests, compliments and complaints to maintain positive client experience and minimise risk and losses to Corporate & Investment Banking. Qualifications Type of Qualification: First degree Experience Required Service Management 3-4 years Proficient general client services and / or support capability with some technical experience. Client relationship experience preferred . Basic knowledge and / or exposure to banking products and services Additional Information Behavioural Competencies Embracing Change Interacting with People Inviting Feedback Making Decisions Team Working Understanding People Upholding Standards Technical Competencies: Active Listening Client Servicing Continuous Improvement Data Analysis International Market Knowledge Product and Services Knowledge Query Resolution Root Cause Analysis

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Responsibilities

Provide comprehensive and accurate investigation, diagnosis, and resolution of high touch client inquiries, requests, compliments, and complaints. Maintain positive client experience and minimize risk and losses to Corporate & Investment Banking.