Consultant, Client Services at Standard Bank - UK

Nairobi, Nairobi County, Kenya -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Problem-Solving, Analytical Thinking, Communication, Emotional Intelligence, Teamwork, Active Listening, Probing Skills, Client Servicing Excellence, Banking Processes, Product Knowledge, Risk Identification, CRM, Case Management, Data Analysis

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description The Client Service Consultant is responsible for the efficient management of client queries received through the Corporate and Investment Banking call centre. This includes handling inbound and outbound calls, as well as email enquiries. The primary objective of the role is to deliver exceptional customer service by promptly addressing client inquiries, resolving issues, and providing accurate information on our products and services. The officer is expected to possess comprehensive knowledge to handle a wide range of client requests Qualifications Type of Qualification: First Degree Experience Required 3-4 years Ability to work in a fast-paced environment and handle complex customer queries. A customer-centric individual with excellent communication and analytical skills. Experience in Corporate or Institutional client servicing is an added advantage. Proficiency in MS Office, call centre systems, and CRM platforms. Additional Information Behavioural Competencies: Customer Focus Problem-Solving and Analytical Thinking Communication (Verbal & Written) Emotional Intelligence Teamwork and Collaboration Technical Competencies: Active Listening & Probing Skills Client Servicing Excellence Banking Processes & Procedures Product & Services Knowledge Risk Identification & Escalation CRM & Case Management Data Analysis

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Responsibilities

The Client Service Consultant is responsible for managing client queries through the Corporate and Investment Banking call centre. This includes handling inbound and outbound calls, as well as email enquiries to deliver exceptional customer service.