Consultant, Communications (Digital Content and Analytics) at Nationwide Mutual Insurance Company

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Communications, Web Content, Data Visualization, Broadcast Email Communications, SharePoint, Google Analytics, PowerBI, HTML Email, Content Planning, Usability, Client Consultation, Project Management, Problem Solving, Innovative Thinking, Customer Service Mindset, Training

Industry

Insurance

Description

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This hybrid position is based is in Columbus, OH. Candidates located near a Nationwide campus will collaborate in office 2 days per week and enjoy the flexibility of remote work the remaining days. Current Nationwide Remote Associates may also be considered. We’re seeking a digital communications and analytics consultant to join our Corporate Communications Digital Internal Communications team. This position supports Nationwide’s business unit and leader communications as well as the intranet (InSide) strategy. This role provides consultation to business area clients for content planning, structure, writing, usability and measurement and manages digital content using SharePoint. It serves as the primary support and subject matter expert for Contact Monkey, our broadcast email tool, including user training and troubleshooting, managing the vendor relationship and partnering with our Technology team for implementation and integration. This role is also responsible for reporting and analytics for digital content, creating scorecards and building client dashboards with Google Analytics and PowerBI. Successful candidates will have a strong background in digital communications, web content, data visualization and broadcast email communications. Consider applying for this position if you are focused on creating engaging communications, are well versed in web content structure and usability, have extensive experience building modern SharePoint sites, enjoy reviewing and analyzing data to inform business decisions, and have knowledge around developing and sending HTML email through Outlook and Contact Monkey or similar tools. You should be comfortable managing simultaneous projects, adapting to evolving priorities and learning new technologies. You will need to be able to work independently while also thriving when collaborating as part of a team. We approach our work with a customer service mindset, so someone who is comfortable making recommendations to help solve problems will fit well with the team. We’re also looking for someone who is innovative and has a continuous desire to learn. You will spend most of your days: Consulting with clients on communication strategies and tactics Partnering with teammates on the development of SharePoint content Managing content on business unit SharePoint sites Providing user support for Contact Monkey Reviewing analytics and developing scorecards You will also be responsible for: Finding new ways to tell our story with data Consulting on communication methods and best practices Reviewing and auditing sites to ensure compliance with InSide governance Updating select content on the intranet (InSide) home page You should have experience with: Data visualization and storytelling with data Writing, editing and proofreading Creating and managing online content (SharePoint) Communications planning and distribution HTML email tools (Contact Monkey preferred) Providing recommendations and consultation to clients Job Description Summary We have a great story to tell and are looking for great storytellers to help us inform, persuade and engage our internal and external audiences. Communicators at Nationwide are charged with narrating great stories that inspire people to take action. If you’re up for the challenge, we want to hear from you! As a Consultant, you'll implement sophisticated communication programs and advise senior management on communications to support strategic plans for the organization. Job Description Key Responsibilities: Responsible for the design, development, production and distribution of communication programs for strategically complex internal/external communication programs/projects. Provides consultation to senior management and project leaders on internal/external communication issues and programs to ensure that communication plans support the business unit's and/or company's critical initiatives and objectives. Leads planning, design, development and implementation of communication projects/programs for internal/external audiences to increase associate understanding of the business plan and initiatives; advertise and promote products and services; strengthen relationships; increase visibility within the industry; and build community awareness of the company and/or business unit as a respected corporate citizen. Consults on complex communication productions and serves as project leader for assigned communications projects. Evaluates the impact and effectiveness of the materials and programs and provides recommendations to senior management on new/revised communications practices, programs and strategies. Handles analysis and evaluation on the impact and effectiveness of communications materials, programs and events. Provides procedural direction to unit/team members on projects. Monitors training procedures and performs training duties. Acts as technical liaison with other departments. May perform other responsibilities as assigned. Reporting Relationships: Reports to the Associate Vice President. This is an individual contributor role. Typical Skills and Experiences: Education: Undergraduate studies in communications, journalism, advertising or related field; master's level studies preferred. Experience: Typically, eight or more years of proven experience in a communications field, including developing and running focused and impactful corporate communications programs. Knowledge, Abilities and Skills: Demonstrated knowledge in communication techniques and strategies as well as in print, audio-visual and web production processes, and layout and design rules and concepts. Proven knowledge in advertising, public relations, organizational dynamics and sales/marketing communication concepts is preferred. Accountable for long-term communications projects, as well as quick turnaround assignments and comfortable working with and influencing large cross-functional teams toward a common goal. Ability to articulate a vision and drive successful and measurable results, as well as the ability to interact, influence and build a positive relationship with business executives. Strong verbal and written communications skills and the ability to prepare and deliver verbal presentations to all types of audiences. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner. Values: Regularly and consistently demonstrates Nationwide Values. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Normal office environment. Extended work hours may be necessary during periods of heavier volume of work. May be required to travel to field locations to provide media support for catastrophic (CATs) situations. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247. NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care – and we’ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can feel the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're a great place to work, too, and let us know – can you see yourself at Nationwide? Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

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Responsibilities

The Consultant will provide consultation on communication strategies and manage digital content for business units. They will also support the use of Contact Monkey and analyze digital content performance through reporting and analytics.