Consultant, Communications

at  Fraser Health

Salary range: The salary range for this position is CAD $38.12 - $54.80 / hour Why Fraser Health?:
Are you a highly-motivated communications professional with a strong writing background and eye for detail who excels as part of a team but can also get down to business independently? If you are a natural self-starter and collaborative thinker and like to learn something new every day this role might be for you. Come work with us!
As a Consultant, Communications, you will work to support Fraser Health’s efforts to share up-to-date information about our programs and services, with a special focus on population and public health communications strategies and campaigns.
In this role, you will work with senior communication professionals to plan and execute communication strategies, create content for a variety of channels and participate in a variety of projects to help people navigate the health system, make good health care decisions and to improve the health and well-being in our communities.
Work within a team of exceptional, award-winning communication professionals in an environment that encourages you to do great work while providing you with fresh challenges every single day.

BUILD ON YOUR CAREER EXPERIENCE AS YOU:

• Thrive in a busy environment with multiple tasks, deadlines and projects;
• Love to write and write well;
• Develop and implement communication plans;
• Attend meetings and build relationships with key contacts across the organization;
• Research and provide recommendations around communication best practices as well as emerging trends and tools;
• Provide measurement and analysis for communications efforts;

SOME SKILLS AND ASSETS YOU BRING:

• Knowledge of the health care system in British Columbia
• Demonstrated, high-quality writing and experience formatting content across multiple media types (including writing and editing for web, social media and internal stakeholders)
• Experience consulting with clients about complex content
• Experience in digital strategy, user experience and content development
• Demonstrated experience writing, implementing and measuring professional communication plans

ARE YOU MOTIVATED TO JOIN US? REQUIREMENTS INCLUDE:

• Bachelor’s degree in Communications, Marketing or a related field
• Three (3) to five (5) years’ recent, related experience in communications
  This is a Relief Full Time position is available until August 2026. The position is based at our Central City offices in Surrey, BC, with access to rapid transit, shopping, restaurants, on-site gym and other amenities.

Professional/Technical Capabilities

• Sound knowledge and application of communication concepts and strategies, digital strategy, current practices and technical skills as they relate to user experience and content development, web design, architecture and content management systems, graphic and photographic arts and display/exhibit development.
• Demonstrated skill and ability to communicate effectively both verbally and in writing.
• Demonstrated ability to write and format content for the web and social media.
• Demonstrated knowledge and experience in events management.
• Demonstrated experience in working with sensitive and confidential materials.
• Demonstrated ability to build relationships and network with key contacts.
• Demonstrated expertise in project management and coordination, including the ability to plan, organize, problem solve, prioritize work and meet deadlines.
• Demonstrated ability to manage projects on a budget and on deadlines.
• Demonstrated skill and proficiency in computer software applications, including word processing and computer graphics software.
• Demonstrated ability to deal effectively with others.
• Ability to work independently and within a team environment.
• Physical ability to perform the duties of the position

IF THIS SOUNDS LIKE THE EXCELLENT ROLE FOR YOU, HERE ARE MORE REASONS WHY YOU SHOULD APPLY:

• A career that offers you the opportunity to work in a fast growing and exciting organization with health care providers who are excellent in their respective fields.
• Fantastic opportunities for support and management roles are available as you advance within the organization.
• Competitive salary package, including comprehensive health benefits coverage.
  A chance to create a difference every day in the world of health care.
  Detailed Overview:

SUPPORTING THE VISION, VALUES, PURPOSE AND COMMITMENTS OF FRASER HEALTH INCLUDING SERVICE DELIVERY THAT IS CENTERED AROUND PATIENTS, CLIENTS RESIDENTS AND FAMILIES.

Provides consultation to Directors, Managers and program leaders in the planning, development, implementation and evaluation of communication strategies that support regional and Fraser Health-wide internal/external programs and initiatives; plans and coordinates communications-related projects, special events, proactive media publicity, advertising and external speakers; evaluates media coverage and writes/produces various internal/external communications materials; ensures overall quality, consistency and effectiveness of complex and/or confidential communication materials.

Responsibilities:

• Provides consultation to Directors and Managers and participates in appropriate supporting research and analysis; assesses media reports and develops, implements and evaluates communication strategies to engage both internal and external audiences to facilitate an open dialogue and understanding of important issues, challenges, opportunities and strategic directions; collaborates with the Communications team to engage employees, physicians, volunteers and the community to support cultural renewal and promote a positive corporate image.
• Participates and recommends strategic communications and/or promotional plans for FH-wide or local programs, based on effective situational analyses; carries these plans forward from the goal-setting through to the creative solution, including the implementation and evaluation stages; considers factors such as audience characteristics, corporate vision and strategy, available budget and resources and potentially sensitive or confidential issues.
• Participates by evaluating external and internal suppliers involved in communications-related projects including writing, language translation, graphic design, printing, photography, signage and site maps; reviews project budget and deadlines; recommends and ensures suppliers and internal clients adhere to corporate graphic standards and other organizational standards and requirements; ensures overall quality, consistency and effectiveness of complex and diverse communication materials; makes recommendations to the Director, Communications regarding related project expenditures.
• Collaborates with other team members to plan and coordinate media publicity for regional and FH-wide activities, events and programs to promote a positive corporate image and organizational strategies in health service delivery; participates in media action plans including setting objectives, coordinating appropriate internal spokespeople and interview opportunities, preparing key messages and news releases; identifies appropriate media outlets and evaluates results; anticipates potential communication/media issues and collaborates with the Director, Public Affairs to respond appropriately.
• Coordinates regional speaking opportunities, community displays/exhibits and advertising to promote a positive corporate image and organizational strategies in health service delivery; participates in community action plans including setting objectives, coordinating appropriate internal speakers and community display/exhibit opportunities and evaluating results.
• Participates in the development, implementation and evaluation of departmental goals, objectives, policies and procedures.
• Writes, produces and develops internal/external communications materials, processes and related best practices including: newsletter/magazine articles, memos, brochures, bulletins, posters, news releases, newsletters, presentations, surveys, focus groups, displays, employee forums, web and SharePoint content, video scripts, advertisements, leader toolkits and speaking points.
• Attends and participates on various regional, site-specific and program-related committees to provide strategic communications counsel and support.

Qualifications: Education and Experience
University degree in Communications or related discipline, plus three (3) to five (5) years’ recent related experience in a large complex work environment, or an equivalent combination of education, training and experience.
Competencies
LEADS Capabilities
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Sound knowledge and application of communication concepts and strategies, digital strategy, current practices and technical skills as they relate to user experience and content development, web design, architecture and content management systems, graphic and photographic arts and display/exhibit development.
• Demonstrated skill and ability to communicate effectively both verbally and in writing.
• Demonstrated ability to write and format content for the web and social media.
• Demonstrated knowledge and experience in events management.
• Demonstrated experience in working with sensitive and confidential materials.
• Demonstrated ability to build relationships and network with key contacts.
• Demonstrated expertise in project management and coordination, including the ability to plan, organize, problem solve, prioritize work and meet deadlines.
• Demonstrated ability to manage projects on a budget and on deadlines.
• Demonstrated skill and proficiency in computer software applications, including word processing and computer graphics software.
• Demonstrated ability to deal effectively with others.
• Ability to work independently and within a team environment.
• Physical ability to perform the duties of the position.