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Consultant Customer Journey & AI-Driven Growth (m/f/x) at Virtual Identity AG

Vienna, , Austria -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Journey Expertise, KPI Frameworks, Data Analysis, Stakeholder Management, Executive Communication, AI Integration, UX Research, UX/UI Design, Cloud-Native Engineering, Digital Marketing

Industry

technology;Information and Internet

Description

Job Description You’re passionate about digital value creation, AI, and a sharp business mindset? We’re expanding our consulting footprint and looking for a Consultant who can drive end-to-end value: from uncovering value pools and shaping KPI-led roadmaps to securing adoption across teams. In this role, you will mature our customer journey consulting, anchor measurable outcomes, and advance AI-enabled ways of working, both for our clients and internally at VI. What you will do: Own and evolve customer journey strategies that clearly link to business outcomes, KPIs, and measurable value Translate business and growth goals into KPI frameworks and test-and-learn roadmaps; quantify impact, prioritize, and steer decisions with data Facilitate value discovery: frame problems, identify value pools, and design experiments that move the needle Partner with cross-functional teams (UX, Design, Engineering, Digital Marketing) to turn strategies into shipped outcomes Lead senior client conversations and build buy-in for KPI-driven decisions Drive AI adoption: integrate AI into service blueprints and processes, identify high-impact use cases, define guardrails, and set up change management Requirements What we expect: 5–7 years of experience in consulting or a comparable strategic role Deep customer journey expertise: mapping, diagnosing value gaps, orchestrating cross-channel interventions Strong client-facing leadership: facilitation, stakeholder management, executive communication Practical AI experience in a business context: from use-case identification to piloting and process integration Expertise in at least one VI core craft: UX research, UX/UI design, cloud-native/frontend engineering, or digital marketing Willingness to travel within Austria (focus on Vienna) and occasionally Germany for workshops; otherwise remote-first/hybrid possible Proficient in German and English Contact Michael Vonach

Responsibilities

Own and evolve customer journey strategies that link to business outcomes and KPIs. Partner with cross-functional teams to turn strategies into shipped outcomes and drive AI adoption.