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Consultant – Customer Transformation -Pune at KPMG Delivery Network India 1

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience Management, Customer Journey Design Mapping, Marketing, Sales, E-commerce Transformation, Service Transformation, Business Transformation, As-Is To-Be Assessment, Future State Analysis, Data Analysis, Strategic Recommendations, Business Case Development, Implementation Roadmaps, Change Management, Project Management, Stakeholder Interaction

Industry

Business Consulting and Services

Description

•The professional in this position is expected to execute Customer Advisory projects and must have experience in customer experience management, customer journey design mapping, marketing, sales, ecommerce & service transformation •Have strong expertise in conducting end-to-end business transformation projects including, 'as-is' to 'to-be' assessment, future state •Conduct in-depth analysis and interpretation of clients' business data, processes, and challenges to identify opportunities for improvement and develop actionable insights. •Develop strategic recommendations, business cases, and implementation roadmaps for clients based on industry best practices and cutting-edge methodologies. •Collaborate with the internal team, including subject matter experts, business analysts, and technology professionals, to ensure the effective delivery of services. •Support clients in the execution of recommended solutions; assist with change management, communications, training, and project management as needed. •Should have excellent communication skills and prior experience of interacting independently with global stakeholders

Responsibilities

The professional will execute Customer Advisory projects focusing on customer experience management, journey design, and transformation across marketing, sales, e-commerce, and service functions. This includes conducting end-to-end business transformation assessments, developing strategic recommendations, and supporting clients through solution execution.