Consultant English Language Services at British Council

, , Japan -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Techniques, Problem Solving, Data Analysis, IT Skills, Written Communication, Oral Communication, Product Knowledge, Administrative Skills, Event Support, Complaint Resolution, Database Management, Training, Team Collaboration, Time Management, Proactive Approach

Industry

Non-profit Organizations

Description

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. Provide face-to-face & online consultations to all customers in the centre by finding out their needs, issues and concerns and recommending a course that best suits them Be the first point of contact at Front of House for refund request and resolve all complaints/feedback Ensure that all records are updated and maintained accurately in a timely manner from time to time Distribute promotion materials to customers Support the students' events and promotions Handle with students who are absent, level changes, concern about the study etc. Ensure that all existing customers are informed of re-registration periods in writing, telephone calls in a timely manner. Provide post-sales customer management support to all Teaching Centre students as required from time to time in a professional manner meeting Council KPIs Administrative duties in support of the Teaching Centre Business Support team's operation, as designated by managers, attendance at regular professional development, training and skills programmes as required, any other duties or project work as assigned by the line manager Monitor equipment and furniture in FOH area to ensure in good working order/condition and stationary stock check in all classroom Ensure that all databases and reports are updated and recorded in timely, accurate manner Participate in projects as agreed in the performance management and professional development As part of the wider Sales and Customer Services team serving both new and existing customers you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Teaching Centre. This might include registering students, participation at Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch and Examination Promotions, for example. Other Important features or requirements of the job The successful candidate will work a 5-day week on a shift system from Monday to Sunday. Evening and weekend working is required on a regular basis. Possible Changes to Your Place of Work A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted. Acquire and maintain an excellent level of product knowledge at all times Liaise and train via product owners will be a necessary part of this with a proactive approach required at all times Observe classes and hands-on experience of the product is required Acquire and maintain an excellent level of pricing, discounting and offer or package knowledge at all times in order to be able to counsel and guide students in their study pathways Liaise and train via sales and customer managers will be required—a proactive approach, including input and feedback from frontline customer experience is expected Essential Experience of working in a customer service/sales environment (and/or in the same industry) Desirable Working experience in language institution or education organization Sales techniques (able to meet and exceed targets) Problem solving Data analysis skills Competent IT skills Excellent written and oral communication skills in Japanese and English Candidates must have the right to live and work in the country in which the role is based. Undergraduate degree

Responsibilities

Provide face-to-face and online consultations to customers, addressing their needs and recommending suitable courses. Handle administrative duties, support student events, and ensure accurate record-keeping and complaint resolution.