Job Description
Consultant
EMEA Coordination – Italy
London, UK
Fragomen’s EMEA Coordination team is seeking a Consultant to join their team in London on a full-time permanent basis. Italian language skills are a requirement for this role.
About us:
Fragomen is the world’s leading exclusive provider of immigration services. We are a firm of more than 6,200 immigration-focused professionals and staff spanning more than 60 offices worldwide. Immigration has been our sole focus for 70 years, and today we offer support in more than 170 countries. We are problem-solvers, innovators and established thought leaders in immigration, providing strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations.
Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.
About the team:
The EMEA Coordination team is responsible for processing the applications of our clients for countries where Fragomen does not have a physical office.
This is a dynamic team with employees from various backgrounds and countries with at least 20 different languages being spoken.
About the role:
Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions.
Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training.

Other key responsibilities will include:

• Under moderate supervision, the consultant’s main responsibility is to manage cases in assigned countries, but primarily Italy, for a specific portfolio of clients.
• Liaise with third party vendors (TPV) and clients to ensure cases are on track.
• Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager.
• Update stakeholders on milestones.
• Keep key clients up to date with developments in local immigration law/processes.
• Coordinate additional services with other internal teams (consular, documents etc) where applicable.
• Exercise judgement in identifying and escalating matters to line managers attention. Senior consultants will be the first port of call for minor escalations with more complex/critical escalations being handled by managers and senior managers.
• Answer existing and prospective client queries, hosting consultation calls when applicable.
• Document review.
• Ad-hoc project work to streamline/improve processes.
• General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.

About you:
You will be a self-starter with excellent communication skills and ability to manage your own time and caseload. Ideally you will have previous experience of managing a high volume of work in a fast-paced environment. Previous immigration experience is preferable but not essential.

Also required:

• Italian language skills are essential for this role
• Strong customer service skills
• Previous customer facing experience
• Previous case/project handling experience
• At ease in a fast-paced environment
• Able to work towards deadlines and work with high volumes
• Immigration experience is desirable but not essential.

Fragomen in London:
Our London office has over 340 people working collaboratively and creating a dynamic, positive environment. You can expect a great working environment and regular events such as Summer and Christmas parties, social and cultural events.
The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.
Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Strategy (RBS) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas.. These focus areas include: Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability. The RBS initiative offers great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities at the Firm. These range from social events and activities, to regular wellbeing newsletters and diversity discussions.
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status

• Under moderate supervision, the consultant’s main responsibility is to manage cases in assigned countries, but primarily Italy, for a specific portfolio of clients.
• Liaise with third party vendors (TPV) and clients to ensure cases are on track.
• Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager.
• Update stakeholders on milestones.
• Keep key clients up to date with developments in local immigration law/processes.
• Coordinate additional services with other internal teams (consular, documents etc) where applicable.
• Exercise judgement in identifying and escalating matters to line managers attention. Senior consultants will be the first port of call for minor escalations with more complex/critical escalations being handled by managers and senior managers.
• Answer existing and prospective client queries, hosting consultation calls when applicable.
• Document review.
• Ad-hoc project work to streamline/improve processes.
• General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks