ABOUT INFOSYS:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

SHORT DESCRIPTION:

We are looking for a professional who is passionate about technology and problem-solving using technology whether it is a simple issue that enables a user to work faster or a solution that improves efficiency/productivity for a big team, it gives me immense satisfaction. The candidate should be a keen learner and should keep oneself updated with technological improvements and new technologies. The candidate should enjoy finding new innovative methods of doing things and believe that change is the only constant.
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.
Role: Consultant
Location: Sydney
Salary: AUD 98,836-105,086 (Annual Gross)
Please Note: The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.

Roles and Responsibilities:

• 5+ years of working experience in IT Environments, Incident, Problem Management
• Extensive experience on one of the ITSM process and associated ticketing tools (ServiceNow, JIRA, Remedy, etc.)
• Raise test environment related issue/incident in service management tool (preferably ServiceNow)
• Troubleshooting of incident to identify root cause.
• Initiate triage call with various application support teams, infrastructure team for RCA and resolution of incident
• Update incident status in ServiceNow and reporting.
• Review incident trends to identify recurring issues for permanent resolution by raising Problem tickets
• Arrange triage call with required dev teams for resolution of problem tickets

ADDITIONAL SKILLS:

• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.
  At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
  Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

• 5+ years of working experience in IT Environments, Incident, Problem Management
• Extensive experience on one of the ITSM process and associated ticketing tools (ServiceNow, JIRA, Remedy, etc.)
• Raise test environment related issue/incident in service management tool (preferably ServiceNow)
• Troubleshooting of incident to identify root cause.
• Initiate triage call with various application support teams, infrastructure team for RCA and resolution of incident
• Update incident status in ServiceNow and reporting.
• Review incident trends to identify recurring issues for permanent resolution by raising Problem tickets
• Arrange triage call with required dev teams for resolution of problem ticket