Consultant Intercultural I - Brazil (Hybrid) at Anywhere

, , Brazil -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Influencing Skills, Critical Thinking, Problem Solving, Analytical Ability, Customer Service, Time Management, Organizational Skills, Multi-tasking, Cultural Sensitivity, Detail-oriented, Communication Skills, Database Manipulation, Spreadsheet Manipulation, Internet Searches, Microsoft Suite

Industry

Real Estate

Description

Primary Function: Ensure customer relationships by managing intake with customers and scheduling of a variety of intercultural products and services. This position is a revenue generating position: converts authorizations into actual programs (revenue), by influencing customers to attend intercultural training programs. This position works closely with Customers, other Program Consultants, Program Specialists, Management and IACs as applicable. Major Duties and Responsibilities • Provide single point of coordination for intercultural service delivery, including client authorizations, participant intake, input in customization of program, scheduling and logistics • Influence customer and eligible family members as to the benefits of intercultural training • Identify the best matched Intercultural Coach for each program based on customer need • Convert authorizations into actual programs and maintain a minimum of 55% utilization rate • Secure Cartus Intercultural & Language Solutions’ position as provider of choice through exceptional customer service • Demonstrate knowledge of Intercultural & Language Solutions products and services in all interactions with customer and clients • Maintain data integrity by updating ATLAS and the Digital Learning System for each assigned file • Fully know and understand client-specific policies and counsel customers accordingly • Communicate, as needed, client-specific policies and procedures within Intercultural & Language Solutions • Maintain all pertinent records and ad hoc reports for management review and decision-making • Present and deliver special projects such as new hire training within Cartus • Develop and implement account-specific plans and strategies to achieve revenue, volume and profit goals • Identify and communicate cross-selling opportunities for Intercultural & Language Solutions products and services to amplify revenue possibilities • Participate in client meetings as required Coordination Teamwork • Maintain good communication and relationships with colleagues in the Intercultural department and colleagues in other departments • Give feedback on systems and processes and suggest changes where appropriate • Develop and maintain relationships with internal/external resource people (Intercultural Coaches, IAC’s, Program Specialists, ILS Directors, Language Team, and Client Services Managers) Minimum Education/Experience Preferred • Intercultural, International, Business, Linguistics studies preferred • Sales experience • Minimum 2 years work experience in service environment • Speak and write at least one foreign language • 1-3 years international living experience • Proficiency in database and spreadsheet manipulation • Proficiency in internet searches • Proficient Microsoft Suite Dimensions • Interpersonal/Influencing skills • Initiative and critical thinking skills • Strong problem solving / analytical ability • Commitment to absolute excellence in customer service, internal and external • Excellent time management and organizational skills • Ability to work as a part of a virtual team • Ability to multi-task and prioritize • Global mindset and cultural sensitivity • Detail-oriented, Accuracy, reliability, dependability • Self-directed • Experience working and communicating in a professional environment • Impeccable communication skills – written and verbal Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: Great Place to Work Forbes World's Best Employers Newsweek World's Most Trustworthy Companies Ethisphere World's Most Ethical Companies

Responsibilities

The consultant will manage customer relationships by coordinating intercultural service delivery and influencing customers to attend training programs. They will also maintain data integrity and develop account-specific plans to achieve revenue goals.