Consultant at KPMG Global Services

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, SaaS, SSO Implementation, User Management, Incident Management, System Maintenance, Monitoring, Automation, Scripting, Python, C#, SQL, GitHub, Azure, Communication Skills, Problem-Solving

Industry

Business Consulting and Services

Description

Job Profile: Consultant - SaaS/Application Support Engineer Expected Experience 4-6 Years Location: Bangalore/Gurugram/Noida Job Description: We are seeking an enthusiastic and proactive Application Support Engineer to join our IT support team as a fresher. This role is tailored for recent graduates who are eager to learn and support the implementation and management of SaaS applications, with a particular focus on Single Sign-On (SSO) implementation and user management tasks. The ideal candidate will have a basic understanding of programming and IT principles and be willing to expand their knowledge in application support operations. Key Responsibilities: Technical Support: Assist in providing technical support to customers or employees through various channels such as phone calls, email, or helpdesk software. Participate in diagnosing and troubleshooting issues related to SaaS and Commercial Off-The-Shelf (COTS) applications under guidance from senior team members. SSO Implementation and User Management: Support the implementation of Single Sign-On (SSO) for our SaaS solutions. Assist in managing user access and permissions, ensuring secure and efficient user management practices. Collaborate with senior team members to ensure successful integration and deployment of SSO configurations. Incident Management: Support the logging and management of service requests using the ServiceNow ticketing system. Learn to monitor incidents and prioritize them with help from the team. System Maintenance and Monitoring: Assist in monitoring application performance and identifying potential issues. Participate in routine application maintenance tasks with guidance from experienced colleagues. Automation, Scripting, and Code Enhancement: Learn and assist with developing and troubleshooting Python and C# scripts for automating tasks. Collaborate with the team on improving existing automation scripts. SQL Queries: Learn to write and modify basic SQL queries to retrieve data. Assist in troubleshooting database-related issues under supervision. Code Version Management: Get familiar with code version management practices using GitHub Enterprise with guidance from the team. Cloud Knowledge: Learn to utilize and understand the basics of Azure cloud services and SaaS. Process Management and Improvement: Help streamline IT support processes and learn to provide input for process enhancements. Participate in projects aimed at improving support operations. Training and Documentation: Help create and update technical documentation, including FAQs and knowledge base articles. Assist in conducting training sessions for users and team members with the support of senior colleagues. Collaboration: Work closely with other Support team members to ensure knowledge transfer and collaboration on support tasks. Participate in team meetings to learn from insights and feedback. Requirements: Recent graduate or fresher with a degree in Information Technology, Computer Science, or a related field. Basic understanding of programming languages such as Python or C#. Familiarity with SQL queries and basic database concepts. Understanding SaaS solutions and SSO implementation principles. Interest in Learning and dealing with Support Tasks such as user management tasks and security SSO implementation practices. Good communication skills, both written and verbal. Strong willingness to learn and proactive approach to problem-solving. Ability to work well in a team environment and collaborate with others. Basic knowledge of cloud platforms, such as Azure, is beneficial but not mandatory.

Responsibilities

The Consultant will provide technical support for SaaS applications, assist in SSO implementation, and manage user access. They will also participate in incident management and system maintenance tasks.