Consultant, Motor Claims at IAG AUS

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Time Management, Decision Making, Collaboration, Adaptability, Technology Navigation

Industry

Insurance

Description

From September 2025, RACQ’s insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We’re proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. We’re looking for multiple permanent, full-time Motor Claims Consultants to join our RACQ Insurance team in Meanjin (Brisbane – Eight Mile Plains). You’ll be responsible for the end-to-end lodgement and claims management of motor claims, ensuring each case is managed efficiently, accurately, and with empathy. Your journey with RACQ begins on Monday 16 February, with a minimum of a seven-week and up to a thirteen-week, office-based training program at our Meanjin (Brisbane – Eight Mile Plains) office. This permanent full-time role requires availability Monday to Friday (8.30am–5.00pm) during training. Once training is complete, working hours will extend to a rotating roster between 7.00am–7.00pm Monday to Friday, and 8.30am–5.00pm on weekends and public holidays. On successful completion of training and once deemed competent in the role, you will be able to utalise hybrid work arrangements attending the office a minumum of one day per week, subject to business needs. This is a permanent full-time role based in Meanjin (Brisbane). What You'll Do • Provide end-to-end claims management for moderate complexity claims, ensuring timely and accurate outcomes • Deliver proactive, professional customer service, keeping members informed and supported throughout the process • Review and interpret detailed information, including reports, to make sound decisions on claims within policy guidelines • Collaborate with internal teams and external partners to ensure a seamless claims experience • Contribute to continuous improvement initiatives that enhance member outcomes What You'll Bring • A passion for helping others, with strong customer service and communication skills • Confidence working in a fast-paced, call centre environment, handling inbound calls and lodgements • Excellent attention to detail and time management • Ability to make sound decisions under pressure • A collaborative mindset, with adaptability and a willingness to learn through coaching and feedback • The ability to quickly learn systems and navigate technology with ease What We Offer • Boosted superannuation with 13% as standard. • 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). • Work from home and many more flexibility options with myFlex. • Up to 50% off personal insurance, including home and motor insurance. • Partner discounts on private health insurance, tech & appliances, and many more. • Industry-leading 20 weeks paid parental leave. • Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. *employment type eligibility criteria apply Applications close: Monday 12 January 2026 11:59PM AEDT Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Responsibilities

The role involves end-to-end claims management for moderate complexity motor claims, ensuring timely and accurate outcomes. Consultants will provide proactive customer service and collaborate with internal teams and external partners.