CRITICAL EXPERIENCES:

• Experience deploying and supporting infrastructure/applications on industry-recognized Cloud platforms (AWS, Azure, Google Cloud).
• Experience in a medium-sized enterprise environment with over 5,000 users across multiple geographies.
• Minimum of 3+ years in IT security-related roles.

QUALIFICATIONS:

• Tertiary qualification in an IT or related discipline.
• IT security certifications (e.g., CISM, CISSP).
• Cloud experience and certifications, such as:
• AWS Certified Solutions Architect (Associate)
• AWS Certified SysOps Administrator (Associate)
• AWS Certified Developer (Associate)
• Relevant industry qualifications or substantial IT security experience.

CORE SKILLS & CAPABILITIES:

• Strong technical skills across Infrastructure and Security technologies.
• Proficiency in:
• Firewalls (Checkpoint, F5, and cloud-native AWS and Azure).
• Akamai WAF policies management.
• Networking, communications protocols, address translations, and network load balancers at the enterprise level.
• Cloud-native firewall products and principles (AWS/Azure/Google Cloud).
• AlgoSec or similar firewall policy tools.
• Ability to automate processes to enhance delivery and maintain improvements.
• Strong understanding of enterprise-level problems, change, and incident management.
• Familiarity with key IT security concepts.

CORE RESPONSIBILITIES

• Regularly report the status and posture of security systems to Platform and Senior Managers.
• Provide support for both business-as-usual (BAU) and project activities for security technologies within the Cyber Protection Portfolio.
• Perform technology management and support functions for IT security systems.
• Diagnose problems, leverage technical expertise to generate solutions, and support remediation, repair, and recovery activities.
• Contribute to the creation and maintenance of support documentation and knowledge base articles.
• Participate in the rotating on-call roster for after-hours support.

GENERAL RESPONSIBILITIES

Flexibility: The post holder may be required to work at any of the Mitra sites in line with service & operational needs. The post holder may be required to undertake such other duties temporarily, or on a continuing basis as may be required commensurate with this role. This may include periods of time working on client premises and / or internationally.
Confidentiality, Data Protection, Freedom of Information and Computer Misuse: All staff must ensure confidentiality and security of information dealt with in the course of performing their duties. They must comply with and keep up to date with Mitra policies and legislation on confidentiality, data protection, freedom of information and computer misuse. Any matter of a confidential nature, particularly information relating to customers or other members of staff, must not, under any circumstances, be divulged or passed on
to any unauthorized persons. This duty extends after employment ceases.
Communication: All staff should be able to communicate effectively and in line with Mitra style of communications.
Health, Safety, Security and Risk Management: All staff are required to adhere to and act consistently with all relevant health and safety legislation and procedures in order to ensure that their own and the health, safety and security of others is maintained. This will include identifying and reporting all risks to health and safety, security of equipment and property.
Equality and Diversity: Actively promote Mitra’s commitment to equality and diversity by treating all colleagues and customers with dignity and respect.
Mandatory, job related training and personal development: Take a proactive approach to own personal development in order to ensure that skills are aligned to the demands of the role as it evolves and develops to meet the organization’s changing needs.
Data Quality: It is the responsibility of all employees to ensure data is of a high-quality standard, in order to support Mitra in providing a quality service. Data must be accurate, valid, reliable, timely, relevant and complete.
Standards of Business Conduct: It is the responsibility of all employees to conduct all businessin an open, honest and ethical manner. Mitra is committed to acting with integrity in all its dealings and relationships with customers, partners and other organizations