Consultant Ombudsman at World Food Programme

Rome, Lazio, Italy -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Conflict Resolution, Capacity Building, Mediation, Coaching, Training, Networking, Communication, Collaboration, Problem Solving, Ethics, Human Resources, Cultural Sensitivity, Team Coordination, Outreach, Debriefing, Intervention Techniques

Industry

Non-profit Organizations

Description

DEADLINE FOR APPLICATIONS 8 February 2026-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). BACKGROUND AND PURPOSE OF THE ASSIGNMENT: The Ombuds Consultant in Amman supports the Office of the Ombudsman by providing informal conflict resolution and capacity building services to WFP employees world-wide with a specific focus on Arabic-speaking countries. In addition, the Ombuds Consultant supports the office by coordinating the global Network of approximately 170 Respectful Workplace Advisors (RWAs) and serving as a case debrief as well as mission (travel) coordinator. The Ombuds Consultant reports to the Senior Ombuds Officer and Mediator. ACCOUNTABILITIES/RESPONSIBILITIES: 1. Informal conflict resolution and case work: Work independently toward resolution of assigned cases and help parties to explore options regarding the concerns or issues presented; Guide visitor to the available resources within WFP; Use different intervention techniques such as one-on-ones, shuttle diplomacy, coaching, mediation and facilitated conversations, where required. Work collaboratively with relevant actors and stakeholders to achieve informal resolution. Maintain the IOA Code of Ethics and Standards of Practice: confidentiality, independence, informality, neutrality and impartiality. Coordinate and take part in regular weekly case debriefs conducted within the Office of the Ombudsman. 2. Outreach and capacity building: Prepare and execute missions related to country visits (regular & virtual); Conduct capacity building and outreach activities. 3. RWA Network coordination and management: Liaise with the OBD RWA Coordinators for LAC and French-speaking countries on matters pertaining to the overall management of the RWA Programme, including RWA nominations and RWA training and development; Conduct monthly teleconferences with RWAs for the purpose of continuous learning and early warning. Provide guidance and support to RWAs on an individual basis, as needed. 4. Other duties: Keep abreast of developments in the field of conflict resolution and within the organization; Take responsibility for incorporating gender and anti-racism perspectives in all areas of work; Perform any other duties or special projects to support the Office in carrying out its functions, as assigned. DELIVERABLES AT THE END OF THE CONTRACT: The CST will have successfully dealt with his assigned cases, in accordance with the IOA Code of Ethics and Standard of Practice and will have completed planned missions following OBD's mandate and internal procedures. The CST will also have coordinated and supported the RWA groups from Arabic and English speaking countries as well as from HQ, through monthly teleconferences and ad hoc individual conversations, and have organized/delivered Foundation Training/s for newly nominated RWAs. The CST will have provided inputs to the OBD Annual Report related to RWA network activities. QUALIFICATIONS & EXPERIENCE REQUIRED: Education: Advanced University degree in social sciences, administration, human resources or other relevant field, or First University degree with additional years of relevant work experience and/or training/courses in alternative dispute resolution or conflict management. Experience: Not less than eight (8) years of relevant experience in the field of human resources or conflict resolution. Experience in the UN system is required. Knowledge & Skills: Conflict Resolution: Demonstrates professional competence in conflict resolution, seeking fair and equitable solutions to and prevention of employment related problems. Demonstrates ability to creatively respond to problems and to mobilise, empower or enable other actors to respond where necessary. Able to assist in developing a deeper understanding of conflict prevention, conflict management and conflict resolution. Coordination and Training: experience in delivering high quality and innovative training programs and presentations on various topics related to the field of conflict resolution. Experience in coordinating the work of large groups/networks and providing support for personal and career development, in accordance with OBD standards. Languages: English/Arabic WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email. If you experience challenges while submitting your online application, please contact us at global.hrerecruitment@wfp.org for technical support only. Please note that applications sent to this email address cannot be considered. We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable). Once your profile is completed, please apply, and submit your application. Kindly note the only documents you will need to submit at this time are your CV and Cover Letter Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time Only shortlisted candidates will be notified All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service. If you used to have an account on our previous platform, please note that you will need to create a new account for future applications. However, this change will not affect any ongoing recruitment processes. To ensure that WFP is able to deliver on its mandate, a range of contract types exist depending on the duration and nature of work. Find out more here. These guidelines are here to help you use AI tools responsibly throughout WFP’s recruitment process. We also want to be transparent about how we use AI on our side. Curious? Find out more here. Our greatest strength is the people working around the world providing access to nutritious food and promoting lasting solutions to those we serve. WFP provides its staff with meaningful and impactful careers, continuous learning and training, and a multicultural and stimulating work environment. WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability. The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change. Read more about WFP’s history here, and WFP’s mission here Want to hear what it’s like working for WFP? Check out our newsletter highlighting the career stories of our passionate staff here: Pathway to WFP | LinkedIn Integrity, collaboration, commitment, humanity, inclusion. These values inspire everything we do every day, allowing us to work towards a world with zero hunger. You can read more about the values here. Our behaviour guides us in how we accomplish our mission. All WFP employees are expected to demonstrate the standards of behaviour described in the WFP Leadership Framework. Learn more about the WFP Leadership Framework here. WFP is aware of fictitious employment offers being circulated via email or originating from online job boards. Many of these schemes consist of an alleged offer of employment or contract with WFP in return for the payment of fees or providing personal or banking information. Read more.

Responsibilities

The Ombuds Consultant will provide informal conflict resolution and capacity building services to WFP employees, focusing on Arabic-speaking countries. They will also coordinate the global network of Respectful Workplace Advisors and support case debriefs.