Hiring Manager: Markus Loeffler
Talent Acquisition Advisor: Stefania Maria Ciobanu
Job Code Level: CGP2
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• Implementation of ITSM tools, configuring and customizing solutions to meet specific organizational needs.
• Work with a customer who provides vital services for the public
• Provide guidance on ITIL best practices and ensure alignment with ITSM processes.
• Collaborate with IT teams to integrate ITSM processes into the overall IT architecture.
• Stay updated on industry trends and emerging technologies including, but not limited to ITSM and incorporate them into the organization’s strategy.
• Delivery in accordance with Agile SAFE methodology, enable the ongoing transition from waterfall to Agile practices
• Support the Project Manager with project estimation and planning for ongoing delivery or new scope
• Lead the customer on expansion of the existing solution to achieve higher value outcomes.