Consultant Programme Policy at World Food Programme

Rome, Lazio, Italy -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Agile Scrum, Software Development, Data Privacy, Business Process Automation, Customer Empathy, Technical Fluency, CRM Technologies, User Experience, Multi-Vendor Coordination, Implementation Support, Change Management, Technical Support, Data Management, Stakeholder Engagement, Training

Industry

Non-profit Organizations

Description

DEADLINE FOR APPLICATIONS 17 February 2026-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). Reappointment of CST -REG L2 . The position is to be transfered under TEC once the administrative process and the reporting line are completed in WD Job Title Programme Policy Officer (Digital Solutions) Type of Contract CSTII Unit/Division PRGM-F Field Monitoring & Community Feedback Mechanisms Duty Station (City, Country) HQ – Rome, Italy, with up to 40% travel Duration 31.12.26 ORGANISATIONAL CONTEXT The PRG Programme Monitoring and Reporting Service (PRGM) serves as WFP’s functional lead for monitoring, corporate reporting (including COMET), and Community Feedback Mechanisms (CFM) at the global level. Based at Headquarters with outposted regional teams, PRGM provides global services that ensure robust monitoring and reporting practices across WFP operations. Effective support to Country Offices is critical to uphold accountability, drive continuous improvement, and maintain the integrity of WFP’s monitoring and reporting functions. Monitoring is central to WFP’s ability to deliver assistance effectively and responsibly. It ensures that the right people receive the right quantity and quality of assistance at the right time, while providing evidence on programme results. Beyond oversight, monitoring acts as a key control mechanism to identify implementation issues early and enable timely adjustments. PRGM sets corporate frameworks, standards, and methodologies, and supports Country Offices in planning and implementing monitoring strategies through guidance, tools, and field support. It also facilitates reporting of monitoring findings to internal and external stakeholders, reinforcing transparency and accountability. The Field Monitoring unit (PRGM-F) provides guidance and supports the field in planning, collecting, measuring and analysing programme performance to inform decision-making, maintain operational focus on results, and generate data for analysis and evaluations. In this regard, significant efforts have been made to standardise the planning, budgeting and tracking of WFP’s assessment and monitoring exercises to ensure that Country Offices are planning and budgeting for sufficient resources and meeting the Minimum Monitoring Requirements (MMRs). JOB PURPOSE Within the Digital Solutions team, and under the direct supervision of the Digital Solutions Manager, the incumbent will lead the product management efforts for SugarCRM as the only approved corporate solution to date for CFM data management. This includes (but is not limited to) management and provision of support to country offices (CO), regional bureaux (RBx) and relevant headquarter (HQ) units in implementing/utilising SugarCRM and ensure compatibility with additional CFM related digital solutions. The incumbent will liaise closely with COs and prioritize as needed to ensure relevant and timely technical support is provided to COs. They will collaborate closely with the SugarCRM official vendor for streamlining and improving the licensing process and ensuring adequate and timely troubleshooting, development, and configuration support to all WFP offices, including deployments to emergency and non-emergency contexts for system set-up and system updates. The incumbent will support the digital solutions manager in updating unit’s digital roadmap-leading the roadmap for SugarCRM-and support identification and implementation of a suite of technological tools to enhance functionality of CFMs in all WFP offices. H/she will ensure fill integration of their output with corporate data systems and overall WFP data strategy. Page 2 of 4 Last revision: January 2026 TERMS OF REFERENCE FOR SHORT-TERM/CONSULTANCY CONTRACTS The incumbent will be based in Rome, Italy, with travel to regional bureaux and country offices as required, including travel to hardship duty stations. The incumbent is expected to spend up to 40% of their time deployed to support regional bureaux and/or countries. KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority): SugarCRM 1. Develop/collect programme requirements for effective operation of SugarCRM, systems, translate into IT solution requirements, and ensure appropriate implementation of them across WFP COs. 2. Engage with COs to integrate their CFM requirements for intake forms and process automation with corporate digital CFM standards, in both CO onboarding and mature digital CFM contexts. 3. Maximise the value of SugarCRM as a CFM database and case management tool and ensure requirements including end-user needs and constraints are incorporated in the product and service/support package. 4. Maintain and update the SugarCRM Product Roadmap outlining the evolution of adopted IT solutions ensuring it remains aligned with the relevant Digital Business Roadmap and/or Country Strategic Plan. 5. Lead the collaboration process with implementation teams and relevant technical specialists to determine activities for the successful delivery, roll-out, use, governance, and maintenance of SugarCRM. 6. Under the supervision of the digital solutions manager, lead the roll out and adoption support including change management activities as required, and organising support and end-user training for SugarCRM. 7. In consultation with the broader CFM team, define and maintain standards and provide technical and implementation support for development and implementation of various APIs with SugarCRM. 8. Cooperate with related audits, Technology Division reviews and with implementation of extraordinary measures to promptly address any technical concerns. 9. Develop, track, update, and maintain SugarCRM budget (including support & maintenance costs) 10. Review the licensing process and explore/identify solutions for streamlining and improving efficiency of the process. 11. Develop a CO service-package and SOP for SugarCRM. 12. Develop and maintain a WFP SugarCRM FAQ document. Cross-Cutting 13. Support the digital solutions manager in identifying and developing a package of CFM digital solution. 14. Provide support to the digital solutions manager in mapping relevant internal TEC processes (such as DAB) and ensure systematic inclusion of PRO-P in the process. 15. Perform any other relevant and reasonable duties as required. 16. Liaise with the CFM-in-emergencies team and represent as a key member in the design and development of the digital solutions package (including, but not limited to SugarCRM) with a view for compatibility with SugarCRM 17. Lead the full range of field-implementation/deployment of SugarCRM as needed Other 18. Provide other relevant support as required. Page 3 of 4 Last revision: January 2026 TERMS OF REFERENCE FOR SHORT-TERM/CONSULTANCY CONTRACTS REQUIRED AND DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE: 1. Seven years of progressively responsible professional experience in computer science, software development and management or related field is required. Experience in product management in humanitarian organisations strongly preferred. 2. In-depth knowledge and proficiency with product management (vision and product strategy), product backlog management (analyse, create, refine, and prioritise product backlog items), Agile Scrum and mainstream software design & development methodologies required. 3. Familiarity with SugarCRM and/or other CRM technologies is preferred 4. Knowledge of personal data privacy and protection required. 5. Experience with business process automation in an enterprise environment. 6. Experience deploying in enterprise production environments is required. 7. Ability to work with a diverse population of people of different national and cultural backgrounds, particularly valuing respectfulness and inclusively leveraging everyone's talents is required. 8. Technical fluency in the use of basic WFP corporate tools for the management of data (Microsoft Office Suite, Tableau) and familiarity with SugarCRM and/or other third-party or custom tools for the centralised management of beneficiary data required. 9. Strong customer empathy and a passion for building great user experiences across web and mobile devices required. 10. Experience with multi-vendor project and delivery coordination and management is strongly desired. 11. Experience developing/implementing CRM solutions in humanitarian settings is strongly preferred. 12. Strong customer empathy and a passion for building great user experiences across web and mobile devices. 13. Knowledge of WFP data management processes strongly preferred. STANDARD MINIMUM ACADEMIC QUALIFICATIONS: Education: Advanced university degree in computer science, mathematics, software engineering, information sciences or related field. A first University Degree with two additional years of relevant work experience from the minimum experience requirement stated below. Language: Fluency (level C) in English language is required. Knowledge additional official UN language (Arabic, Chinese, French, Russian, and Spanish) or Portuguese (one of WFP’s working languages) is an asset. Certified by Hiring Manager (name/title) & signature: Dorte Jessen, Chief, Field Monitoring, PRGM-F ……………….……………………………………………………Date: ……………………………………. Accepted by Short-Term/Consultancy contract holder (name & signature) ……………………………………………………………………………………… Date: …………………. 30 January 2026 Page 4 of 4 Last revision: January 2026 TERMS OF REFERENCE FOR SHORT-TERM/CONSULTANCY CONTRACTS WFP is committed to diversity and inclusion within its workforce, and encourages all qualified candidates irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities to apply. WFP will ensure that individuals with disabilities are provided reasonable accommodation to participate in the selection and recruitment process and for work-related needs upon joining the organisation. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will undergo rigorous reference and background checks. WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email. If you experience challenges while submitting your online application, please contact us at global.hrerecruitment@wfp.org for technical support only. Please note that applications sent to this email address cannot be considered. We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable). Once your profile is completed, please apply, and submit your application. Kindly note the only documents you will need to submit at this time are your CV and Cover Letter Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time Only shortlisted candidates will be notified All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service. If you used to have an account on our previous platform, please note that you will need to create a new account for future applications. However, this change will not affect any ongoing recruitment processes. To ensure that WFP is able to deliver on its mandate, a range of contract types exist depending on the duration and nature of work. Find out more here. These guidelines are here to help you use AI tools responsibly throughout WFP’s recruitment process. We also want to be transparent about how we use AI on our side. Curious? Find out more here. Our greatest strength is the people working around the world providing access to nutritious food and promoting lasting solutions to those we serve. WFP provides its staff with meaningful and impactful careers, continuous learning and training, and a multicultural and stimulating work environment. WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability. The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change. Read more about WFP’s history here, and WFP’s mission here Want to hear what it’s like working for WFP? Check out our newsletter highlighting the career stories of our passionate staff here: Pathway to WFP | LinkedIn Integrity, collaboration, commitment, humanity, inclusion. These values inspire everything we do every day, allowing us to work towards a world with zero hunger. You can read more about the values here. Our behaviour guides us in how we accomplish our mission. All WFP employees are expected to demonstrate the standards of behaviour described in the WFP Leadership Framework. Learn more about the WFP Leadership Framework here. WFP is aware of fictitious employment offers being circulated via email or originating from online job boards. Many of these schemes consist of an alleged offer of employment or contract with WFP in return for the payment of fees or providing personal or banking information. Read more.

Responsibilities

The incumbent will lead product management efforts for SugarCRM, ensuring effective implementation and support for country offices. They will also collaborate with various teams to enhance the functionality of community feedback mechanisms across WFP offices.