Consultant Programme Policy at World Food Programme

Addis Ababa, Addis Ababa, Ethiopia -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Feedback and Response Mechanism, Accountability to Affected Populations, Protection, Information Management, Case Management, Interagency Coordination, Capacity Building, Strategic Planning, Monitoring and Evaluation, Community Engagement, Report Writing, Stakeholder Management

Industry

Non-profit Organizations

Description

DEADLINE FOR APPLICATIONS 13 June 2026-23:59-GMT+03:00 East Africa Time (Addis Ababa) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). ACCOUNTABILITIES/RESPONSIBILITIES: Community Feedback and Response Mechanism Provide strategic and technical support in designing, enhancing and integrating of community feedback and response mechanism (CFRM) across WFP operations at central and field levels Responsible for the day-to-day management and functionality of the CFRM, guidance of CFRM team, comprehensive integration of all CFRM channels (hotline, community helpdesks, field monitors), quality assurance of information and case management, and meeting of all deliverables Lead the implementation of the CFRM information management system, including management of all feedback channels, centralized management of data, timely and accurate assignation and referral of cases (including sensitive cases and allegations of sexual exploitation and abuse, and fraud), receipt of referrals from partner CFRMs, and loop closure with CFRM users Translate CFRM findings and trends analysis, in triangulation with other data sources, into recommendations and course-correction Monitor and maintain up-to-date the escalation processes, and procedures for actioning and resolution of cases Support re-design and enhancement of WFP Hotline as part of CFRM holistic approach Maintain up-to-date and drive periodic revision of CFRM SOP Support and orient CPs in establishing community helpdesks as part of CFRM, monitoring their performance Support and orient field monitors in capturing risks and complains in the MoDA system and follow up on resolution Support monitoring of the protection issues, their capture and response through CFRM Prepare and submit CFRM periodic reports Capacity strengthening Develop and implement a capacity building strategy on CFRM for cooperating partners and WFP staff, including training on intake, escalation, referral, and resolution of CFRM cases in their respective capacity Provide mentoring and support to CFRM team, Hotline team, and other staff Support the country office and cooperating partners to integrate CFRM in assessments, monitoring, evaluation, and reporting tools Participate as core team member in CFRM assessments, Protection/AAP analysis Document lessons learned and best practices in CFRM/AAP Disseminate WFP corporate guidance and tools on CFRM/AAP Partnerships and interagency collaboration on CFRM Represent WFP in interagency fora on CFRM/AAP Liaise with interagency coordination on assessments and establishment of inter-agency CFRMs and referral frameworks Promote partnership and cross-fertilisation of knowledge with cooperating partners on mainstreaming CFRM/AAP Support CPs management, review of FLAs Support CO donor reporting and proposals development Interact with relevant entities within WFP, partners and government to follow up on complaints and reports Community Engagement Lead visibility and sensitization efforts to raise awareness of the CFRM among the affected populations and community structures Support development of Community Engagement (CE) action plan, feeding from findings of the CFRM rapid assessment and Protection/AAP analysis Coordination and validation of approaches with WFP field offices, partners and beneficiaries Develop, review, update CFRM communication messages in cooperation with CFRM/Hotline team, COMMS, programmatic teams and field offices Coordinate community sensitization campaigns with COMMS DELIVERABLES AT THE END OF THE CONTRACT: Fully functioning CFRM with clear procedures, processes, responsibilities CFRM SOP revised and finalised CFRM reflected and integrated in other ETHCO SOPs and Q&As Staff CFRM capacity enhanced at CO and FOs levels CPs CFRM capacities enhanced at CO and FOs level FLAs feature CFRM activities and budget CFRM training delivered to Cross-cutting team as part of CC team workshop CFRM handbook chapter submitted WFP Call Center clients satisfactory survey conducted WFP Call Center is functioning according to CFRM SOP QUALIFICATIONS & EXPERIENCE REQUIRED: Education: Advanced University degree (Master of equivalent) in sociology, international development, law, economics, business management, telecommunications, data management, statistics, or other relevant fields Experience: Minimum 3 years of pertinent experience in the field of protection and AAP, development of CFRM Knowledge & Skills: • Work experience in protection in humanitarian settings, accountability to the affected population, community communications and engagement with the affected population, client/customer services and information management required • Work experience with the UN system or international organization in designing and implementing CFRM required • Work experience in interagency coordination required • Knowledge of Core Humanitarian standards, humanitarian, development and peace building architecture, accountability and community engagement practices and methodologies in the humanitarian sector required • Leading small to medium size teams desired • Cognitive capacity, teamwork, action management, innovation, partnerships, client orientation, strong analytical and writing skills, ability to work independently, interacting with technical and nontechnical internal and external stakeholders including decisionmakers required Languages: Fluent oral and written English. Knowledge of other UN languages and/or languages spoken in Ethiopia is a strong asset WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel. We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application. If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply. At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process. Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service. If you used to have an account on our previous platform, please note that you will need to create a new account for future applications. However, this change will not affect any ongoing recruitment processes. To ensure that WFP is able to deliver on its mandate, a range of contract types exist depending on the duration and nature of work. Find out more here. These guidelines are here to help you use AI tools responsibly throughout WFP’s recruitment process. We also want to be transparent about how we use AI on our side. Curious? Find out more here. Our greatest strength is the people working around the world providing access to nutritious food and promoting lasting solutions to those we serve. WFP provides its staff with meaningful and impactful careers, continuous learning and training, and a multicultural and stimulating work environment. WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability. The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change. Read more about WFP’s history here, and WFP’s mission here Want to hear what it’s like working for WFP? Check out our newsletter highlighting the career stories of our passionate staff here: Pathway to WFP | LinkedIn Integrity, collaboration, commitment, humanity, inclusion. These values inspire everything we do every day, allowing us to work towards a world with zero hunger. You can read more about the values here. Our behaviour guides us in how we accomplish our mission. All WFP employees are expected to demonstrate the standards of behaviour described in the WFP Leadership Framework. Learn more about the WFP Leadership Framework here. WFP is aware of fictitious employment offers being circulated via email or originating from online job boards. Many of these schemes consist of an alleged offer of employment or contract with WFP in return for the payment of fees or providing personal or banking information. Read more.

Responsibilities

Design and manage the Community Feedback and Response Mechanism (CFRM) to ensure effective case management and loop closure for affected populations. Lead capacity building for staff and partners while representing the organization in interagency forums on accountability and protection.