Consultant, Service Desk at IAG AUS

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Desk Experience, IT Support, Interpersonal Skills, Customer Service Skills, Problem-Solving, Multitasking, SLA Management, Collaboration, Continuous Improvement, Innovation

Industry

Insurance

Description

Make a Difference as a Service Desk Analyst About the Role As a Service Desk Analyst in the myIT Experience team, you’ll be the first point of contact for technical support across IAG. You’ll provide high-quality, first-level support to IAG staff, partners, and suppliers, helping resolve incidents and service requests efficiently and professionally. Your unique contribution will be to support the Service Desk in being IAG’s gateway to high-quality, seamless technology support. You’ll play a key role in delivering excellent service, identifying process improvements, and contributing to team performance and innovation. This is a 4-5 month Secondment, based in Wellington. The successful candidate will be required to work on-site at our Wellington office for 10 days each month, with the remaining days offering flexibility. You'll be part of a collaborative and fast-paced environment where you can grow your skills and make a real impact. On Offer Up to 50% off personal insurance, including home and motor insurance. Boost your financial future with 4% KiwiSaver employer contribution and life insurance. 5 myLeave days per year on top of annual leave. Partner discounts on everyday and special occasion items. Access to our award-winning recognition and reward program. About You We’d love to hear from you if you have the following skills and experience: Ideally experience in a Service Desk or IT support role, in a large corporate environment A tertiary qualification in IT, Engineering, Computer Science, or equivalent experience (preferred) Strong interpersonal and customer service skills Excellent problem-solving and multitasking abilities Experience in meeting SLAs and working in a service delivery environment (desired) A passion for collaboration, continuous improvement, and innovation Make sure to discuss all internal applications with your current manager before applying. Should your application proceed to the reference check stage, your current manager will be contacted. About Us For over 160 years, NZI Insurance has been protecting Kiwi businesses around New Zealand. Part of IAG New Zealand Limited (known as IAG), we actively help Kiwis manage their risks and provide support through thick and thin. IAG is the largest general insurance group in Aotearoa New Zealand and Australia. You’ll know our brands – AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI, and ROLLiN’ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions, and making insurance accessible. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures, and passions. We expand careers, genuinely connect with the community, lead with a powerful purpose, and celebrate what makes you individual. We're passionate about social issues, walk the talk on sustainability, and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment, and creating inclusive environments. We’re ready for you. Apply today.

Responsibilities

As a Service Desk Analyst, you will be the first point of contact for technical support, providing high-quality, first-level support to IAG staff, partners, and suppliers. You will help resolve incidents and service requests efficiently and professionally while contributing to team performance and innovation.