• Define and communicate the vision, goals, and roadmap for ServiceNow Employee Workflow modules with a focus on autonomous workflows and agents
• Lead unification efforts across HRSD, WSD, LSD, and Procurement modules to ensure integration and workflow continuity without disruption
• Partner with internal stakeholders to identify use cases, co-design AI-driven workflows, and enable service owners to build prompts directly
• Drive continuous improvement of Employee Workflow modules to optimize usability, service levels, and system performance trends
• Support organizational change management by providing clear communication, training guidance, and documentation or successful platform adoption
• Oversee vendor management efforts including contract realization and service delivery coordination with implementation partners
• Lead a small external team to steer development efforts effectively

A good match:

• 5+ years of experience in product ownership or service management roles within IT or enterprise platforms
• Hands-on experience managing ServiceNow modules such as HRSD and WSD; additional experience with LSD or S2P is a plus
• Certified Implementation Specialist in relevant ServiceNow products is desirable
• Proven track record in platform migration projects and transitioning enterprise solutions successfully
• Familiarity with ESM environments or ITIL-based frameworks combined with strong Agile methodology expertise for managing product backlogs
• Expertise in defining roadmaps for ServiceNow Employee Workflow modules aligned with strategic objectives
• Ability to work collaboratively across IT teams, business stakeholders, and customer support functions
• Excellent communication skills paired with stakeholder management expertise to align IT solutions with business needs effectively
• Ability to capture complex requirements while championing manage-to-standard approaches
• Data-driven mindset for optimizing workflows through metrics and analytics insights
• Proactive problem-solving skills coupled with critical thinking to anticipate challenges

• Define and communicate the vision, goals, and roadmap for ServiceNow Employee Workflow modules with a focus on autonomous workflows and agents
• Lead unification efforts across HRSD, WSD, LSD, and Procurement modules to ensure integration and workflow continuity without disruption
• Partner with internal stakeholders to identify use cases, co-design AI-driven workflows, and enable service owners to build prompts directly
• Drive continuous improvement of Employee Workflow modules to optimize usability, service levels, and system performance trends
• Support organizational change management by providing clear communication, training guidance, and documentation or successful platform adoption
• Oversee vendor management efforts including contract realization and service delivery coordination with implementation partners
• Lead a small external team to steer development efforts effectively

A good match:

• 5+ years of experience in product ownership or service management roles within IT or enterprise platforms
• Hands-on experience managing ServiceNow modules such as HRSD and WSD; additional experience with LSD or S2P is a plus
• Certified Implementation Specialist in relevant ServiceNow products is desirable
• Proven track record in platform migration projects and transitioning enterprise solutions successfully
• Familiarity with ESM environments or ITIL-based frameworks combined with strong Agile methodology expertise for managing product backlogs
• Expertise in defining roadmaps for ServiceNow Employee Workflow modules aligned with strategic objectives
• Ability to work collaboratively across IT teams, business stakeholders, and customer support functions
• Excellent communication skills paired with stakeholder management expertise to align IT solutions with business needs effectively
• Ability to capture complex requirements while championing manage-to-standard approaches
• Data-driven mindset for optimizing workflows through metrics and analytics insights
• Proactive problem-solving skills coupled with critical thinking to anticipate challenges