STARTASAP

DURATION10-12 months
Industry: Manufacturing/Construction industry.
Work model: hybrid work from Poznań or Warsaw (3 days per week at the office).
Assignment type: B2B.
Project length: 12 months.
Project language: English.
About the role: We are looking for ITSM Consultants to support a Service Transition Lead in managing service transitions and coordinating support processes. The role involves working closely with external vendors, OT teams, and IT teams to ensure a smooth handover of new developments into operational support.

REQUIREMENTS:

• Experience in service transition, service integration & management, or IT service management (ITSM).
• Understanding of IT/OT environments and associated automation technology.
• Experience with incident and service request management in a manufacturing or industrial setting.
• Familiarity with ITIL best practices (certification preferred - ITIL v3 or v4 Foundation certification, but not required).
• Ability to analyze technical issues, troubleshoot service failures, and support operational teams in resolving IT/OT incidents.
• Strong collaboration skills, able to work effectively across IT, OT, cybersecurity, and vendor teams.
• Experience working with ITSM tools.