Consultant-Workforce Management (m/f/d) at Allianz Global Corporate & Specialty SE

, , Mauritius -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Management, Data Analysis, Statistical Analysis, ErlangC, UBP Models, Verint WFM Tool, Capacity Management, Staffing Models, Scheduling Processes, Performance Metrics, Change Management, Client Collaboration, Interpersonal Skills, Analytical Skills, Problem-Solving Skills, Communication Skills

Industry

Financial Services

Description

76508 | Data & AI | Entry Level | Non-Executive | Allianz Services | Full-Time | Permanent As a Consultant - Workforce Management, the profile is strategic and plays a vital role in supporting Az services Mauritius optimizing the workforce operations to enhance efficiency, productivity, and overall performance. Working closely with internal/external clients to assess the current workforce related processes, identify areas for improvement, and implement strategic solutions. Also enabling the successful implementation of Verint WFM tool to the eligible business areas. The goal is to ensure that our workforce is aligned with its business objectives, resulting in streamlined operations and improved employee satisfaction. Responsibilities • Conduct thorough assessments of the client's current workforce management processes. • Analyse workforce data, including forecast, staffing levels, scheduling, and performance metrics. • Identify trends, patterns, and areas of improvement in workforce efficiency. • Command over ErlangC and UBP models to strengthen WFM capabilities in Mauritius. • Collaborate with clients to understand their business structure to have streamlined approach for capacity management. • Develop and implement workforce management strategies aligned with the organization's overall strategy. • Create detailed workforce plans with monitoring mechanism. • Mastering Verint functionalities to develop WFM skills in Mauritius. • Evaluate and recommend the eligible areas for Verint Tool Implementation. • Implement and integrate workforce management systems to enhance efficiency. • Provide training and support for the adoption of new technologies. • Develop and implement staffing models that align with business needs. • Optimize scheduling processes to ensure adequate coverage while minimizing costs. • Advise on strategies for balancing workload and workforce capacity. • Establish key performance indicators (KPIs) to measure workforce performance. • Implement reporting mechanisms to track and analyse workforce related SLAs regularly. • Provide insights and recommendations based on performance metrics. • Facilitate change management processes related to workforce initiatives. • Work with stakeholders to ensure a smooth transition during the implementation of new workforce strategies & Verint tool. • Build strong relationships with clients and key stakeholders. • Communicate effectively to understand client needs and expectations. • Provide ongoing support and consultation to address evolving workforce challenges. Profile Technical Background Expected: • 1-5 years of experience in workforce related job profile • Knowledge in Statistical analysis • Knowledge of WFM tools • Bachelor’s Degree or equivalent in Computer Science, Information System, Accounting, Finance , or related field Soft skills Expected • Good interpersonal skills, operating as part of a team, participating, collaborating with team members on projects • Strong verbal and written communication Skills • Proven experience in workforce management consulting or a related role. • Strong analytical and problem-solving skills. • Ability to work independently and collaboratively with cross-functional teams. • Fluency in English and French. Data Analysis (Microsoft) Copilot ChatGPT

Responsibilities

The Consultant - Workforce Management will assess current workforce processes, identify areas for improvement, and implement strategic solutions. The role involves collaborating with clients to optimize workforce operations and enhance overall performance.