Consultant, Workforce Management at NAB

, , -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Management, Forecasting, Capacity Planning, Anaplan, Stakeholder Management, Workforce Analytics, Excel, SQL, Project Management, Operational Excellence, Financial Planning, Interpersonal Communication, Risk Management, Resource Allocation, Data Modeling, Time Management

Industry

Banking

Description

Worker Type: Maximum Term/Fixed Term (Fixed Term) ROLE SUMMARY The role of the Workforce Management is to work collaboratively with leadership stakeholders and their teams to uplift Workforce management services, drive performance uplift and to build operational leadership capability Lead the monthly workforce planning and forecasting activities across BUs, reconciliation, understand performance drivers, provide explanations plan variances/prior reporting periods and propose and support improvements These goals will be enabled by building relationships and identifying opportunities to embed and elevate foundational skills and tools, which will in turn enable leaders to strive for high performing teams, with a growth mindset, that will benefit our colleagues and customers This role is a trusted partners across EWPP, Enterprise Operations and broader T&EO teams and across NAB, thought leadership and execution of performance and operational excellence This role has no BEAR accountabilities and is not a responsible manager. YOUR RESPONSIBILITIES Collaborating with the BU Workforce Planners and contribute to workforce planning activities including, but not limited to, forward view for financial year planning Identifying and action opportunities and deliver actionable insights for operational improvement Guiding & supporting Executive, Heads of and Operational leaders on workforce planning activities Educating stakeholders about analytics and operational best practice Develop and maintain workforce management models, insight reporting (WFM) and support business strategic deliverables Escalation of risks, issues and blockers Proactively managing risk; meeting all policy and compliance requirements; performing controls; adhering to process and procedures; and escalating events, issues or breaches as they are identified. SKILLS & EXPERIENCE REQUIREMENTS Experience Minimum of 8 years in a Workforce, Operational or Project Leadership role ideally within Financial Services and/or Banking sectors WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals, end to end process from forecasting to modelling & planning Proven experience working in medium/large WFM environments, supporting multiple channels, looking after multiple key stakeholders as primary skills Demonstratable experience in the use of Anaplan or similar WFM planning tools, performing forecasting from top to bottom processes ranging from interval management to budget planning and forecasting Stakeholder management – Must be able to manage and work with Stakeholders up to Head-Of level & in some instances Executive level, Partner with other WFM specialist teams as well as Change/Projects, L&D & other WFM Support team Advanced skills of software and spreadsheet applications (Excel/ Access/ SQL,...) Ability to function in a virtual team environment, with enterprise thinking to make/propose ideas/solutions as required. Essential capabilities Workforce analytics, time management and project management Advanced forecasting capability Ability to blend and connect the right resources and ability to multi-task and adapt to changing priorities Strong communication and interpersonal skills including the ability to influence stakeholders from leads to executives Stakeholder management & relationship building skills Knowledge of Workforce Management Technology and/or Operations Ability to work autonomously & towards tight deadlines. THE BENEFITS AND PERKS We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits. 1. Generous compensation and benefit package Attractive salary 20-day paid annual leave and 7-day paid sick leave 13th month salary and Annual Performance Bonus Premium healthcare for yourself and family members Monthly allowance for team activities Premium welcome kit and occasional gifts of appreciation Extra benefits on your work anniversary 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Access to digital learning platform such as Udemy Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers) Sponsored English course with native teachers Opportunity for training in Australia 3. Professional and engaging working environment Hybrid working model and excellent work-life balance State-of-the-art & modern Agile office Food and beverages in the office pantry Employee Assistance Program to improve your physical and mental health Annual team activities and company events A solid and talented team behind you – great people who love what they do A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process. If this excites you, let's have a chat over a cup of coffee It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you. Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career. It’s a good time to see what more you can find at NAB as a Consultant, Workforce Management A diverse and inclusive workplace works better for everyone. At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be. Please note unsolicited CVs from agencies will not be accepted. Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career. More opportunity. More moments to make a difference in the world. More focus on you. It’s a good time to see what more you can find at NAB. At NAB you’re encouraged to define your own career path, learn while you work and discover where you excel. And when you’re ready to take on bigger challenges, we’ll give you the tools and support you need to get there. NAB is more than just a job. Our colleagues have an impact far beyond work, supporting customers when they need us and contributing to stronger, more sustainable communities. Our work changes the future of banking. With a winning environment, we’re committed to working together to solve society’s biggest challenges.

Responsibilities

Collaborate with leadership to uplift workforce management services and drive operational performance through planning and forecasting. Develop WFM models and provide actionable insights to improve business strategic deliverables and operational efficiency.